JEANETTE GONZALEZ
Los Angeles
Summary
Dynamic Hospital Lab Tech II at UCLA Health with a proven track record in problem-solving and project management. Skilled in data analysis and fostering teamwork, I excel in high-pressure environments. Committed to continual improvement, I leverage strong communication and critical thinking to enhance patient care and operational efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Hospital Lab Tech II
UCLA Health
08.2018 - Current
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Consulted with patients regarding their different options, and advocate on their behalf to seek workable financial options related to accessing services.
- Helped patients navigate financial assistance programs to reduce out of pocket costs for medications.
- Worked with insurance companies and foundations to find available support
Pharmacy Technician Supervisor
CVS Pharmacy
07.2010 - 08.2018
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Collaborated with store manager to maintain daily operations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Associate of Arts - Liberal Arts And Sciences: HealthProfessions
West Los Angeles College
Culver City, CA06-2023
Associate of Arts - Liberal Arts And Sciences Arts And Humanities
West Los Angeles College
Culver City, CA06-2023
Associate of Science - Health Sciences
West Los Angeles College
Culver City, CA06-2023
Skills
- PPE compliance
- Teamwork and collaboration
- Multitasking Abilities
- Spanish interperter certified
Languages
Spanish
Native or Bilingual
Timeline
Hospital Lab Tech II
UCLA Health
08.2018 - Current
Pharmacy Technician Supervisor
CVS Pharmacy
07.2010 - 08.2018
Associate of Arts - Liberal Arts And Sciences: HealthProfessions
West Los Angeles College
Associate of Arts - Liberal Arts And Sciences Arts And Humanities
West Los Angeles College
Associate of Science - Health Sciences
West Los Angeles College
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