Jeanette Diamond
Sr. Project Manager
Toronto,ON
Summary
Accomplished project manager with over a decade of experience leading large-scale digital transformation, credit card program launches, and complex system integrations within the financial services industry. Adept at managing cross-functional teams, coordinating vendor relationships, and driving strategic initiatives, I have successfully delivered high-impact projects totaling over $300MM in value. My expertise spans digital platform modernization, HR transformation, and customer experience enhancements, consistently achieving business goals and improving operational efficiencies. Known for the ability to manage risk, optimize processes, and navigate resource constraints, I ensure seamless execution without disrupting day-to-day operations. Recognized for strong leadership, mentorship, and executive communication, I have supported delivery of award-winning programs and mentored teams to excel in project delivery.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Sr. Project Manager
TD Bank Financial Group
06.2023 - Current
- Leading a major HR transformation project, overseeing the migration of 200+ technical integrations from PeopleSoft HR to Workday for over 85,000 employees.
- Collaborating with 40+ external vendors to ensure seamless delivery, risk mitigation, and change management without disrupting daily business operations.
- Supporting the business in updating Standard Operating Procedures (SOPs), business process maps, risks, and controls, ensuring alignment with the transformation strategy.
- Managing end-to-end project coordination, navigating resource constraints, and proactively removing roadblocks to ensure on-time delivery.
- Regularly providing executive-level reporting and stakeholder management to maintain project momentum and secure prioritization alignment.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
Owner
Diamond Project Management
06.2016 - Current
- Owner/operator of project management consulting firm servicing financial and sustainability industries
- Providing project delivery leadership and risk oversight, executive reporting, internal and external communication plans, and post-implementation support planning.
Project Consultant
Evergreen Brick Works
6 2021 - 06.2023
- Led risk oversight for the $300 million Housing Supply Challenge Support Program, aimed at reducing barriers to housing supply for industry experts and professionals over a 5-year funding initiative.
- Spearheaded delivery of 30+ applicant support events and activities by optimizing workflows through consistent work plan development, template creation, project blueprints, and post-implementation reviews to drive future program success.
- Successfully migrated and onboarded 50+ team members to Salesforce, establishing data integrity protocols, managing change request processes, and facilitating comprehensive training sessions.
- Introduced day 2 process controls and executive reporting dashboards for Salesforce and Wrike platforms, enhancing team efficiency in resource management and delivery planning.
- Mentored the support team on project management best practices, conducted contingency planning workshops, and guided the development of troubleshooting strategies to identify work efficiencies and schedule improvements.
Senior Project Manager
TD Bank Group
09.2018 - 06.2021
- Managed a $19 million credit card loyalty and rewards transformation, delivering a seamless and meaningful customer experience with current and future loyalty partners.
- Led the successful deployment of the Aeroplan credit card partnership within a $100 million+ program, overseeing internal and external cross-functional teams, resolving complex delivery challenges, and strategically aligning conflicting partner priorities.
- Planned and implemented a new digital capability for the Business Credit Card online application, alongside customer support processes for assisted channels including phone and retail.
- Directed the high-profile re-launch of the Amazon co-branded MBNA credit card, integrating the 'Apply and Buy' functionality to enhance customer engagement and onboarding.
- Managed the hybrid digital channel delivery of MBNA's Agile factory teams with technology department's waterfall methodology, driving digital customer experience enhancements and leading the modernization of the MBNA platform.
Deployment Manager
TD Bank Group
10.2016 - 09.2018
- Developed a tactical deployment runbook and implemented incident and escalation protocol to successfully lead a cross-functional program team in execution of 14 deployments on a 140MM program spanning 3 years
- Product launches and refreshes, with customer migrations; Vendor platform upgrades with digital enhancements for segmentation capabilities; and complex technical capability enhancements across 30+ system applications, to achieve customer experience initiatives
- Voted 'Program of the Year' at TD Bank Group.
Senior Project Manager
Bank of Nova Scotia
06.2015 - 09.2016
- Led the successful launch of a co-branded credit card (Scotiabank More Rewards Visa) in a hybrid Agile & Waterfall execution effort, managing the requirements, reporting and deployment efforts for both BNS and OFG partner
- (10MM budget with 36MM NIAT) Delivered a multi-phased, rolling-wave execution for a Pricing initiative with multiple customer and employee communication requirements
- (10MM budget, achieving 120% of plan for FY2016)
Project Manager
TD Bank Group
06.2011 - 05.2015
- Supportive coaching-style leadership through Business Transformation project work efforts, within North American Credit Cards, spanning the six (6) card businesses and requiring multi-level stakeholder engagement
- Focus on governance, interaction models, performance measurement, expense savings, streamlining and alignment activities
- Established Deployment Command Centres and key reporting communications & timelines for MBNA Integration
- Mentored 12 employees to achieve PMP accreditation
- Annual Award Winner within Credit Cards PMO: achieving excellence in project delivery
- (San Diego, CA, USA)
Education
Teaching And Learning in Higher Education -
Centennial College
09.2022 - 12.2022
Certificate: Project Management - undefined
Ryerson University
Toronto, ON 05.2009 - 12.2011
Diploma: Creative Advertising And Marketing - undefined
Centennial College
Toronto, ON 09.1998 - 05.2001
Skills
Project Management & Risk Mitigation
Executive Reporting & Communication
Change Management & Process Optimization
Stakeholder & Vendor Management
Strategic Problem Solving & Resource Management
Digital Transformation & Innovation
Leadership & Cross-Functional Team Management
Project Management & Risk Mitigation
Certification
06/01/13, PMP - Project Management Professional
Languages
English
Native or Bilingual
Timeline
Sr. Project Manager
TD Bank Financial Group
06.2023 - Current
Teaching And Learning in Higher Education -
Centennial College
09.2022 - 12.2022
Senior Project Manager
TD Bank Group
09.2018 - 06.2021
Deployment Manager
TD Bank Group
10.2016 - 09.2018
Owner
Diamond Project Management
06.2016 - Current
Senior Project Manager
Bank of Nova Scotia
06.2015 - 09.2016
Project Manager
TD Bank Group
06.2011 - 05.2015
Certificate: Project Management - undefined
Ryerson University
05.2009 - 12.2011
Diploma: Creative Advertising And Marketing - undefined
Centennial College
09.1998 - 05.2001
Project Consultant
Evergreen Brick Works
6 2021 - 06.2023
06/01/13, PMP - Project Management Professional
08/01/18, CSM - Certified Scrum Master
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