Jeanette Crisostimo-Devellis
Richmond Hill,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Inventory Control Supervisor/Whse Operations
Toppits Foods Ltd
01.2006 - 05.2024
- Effectively resolved sales/customer complaints with warehouse
- Created procedures for our customer service/order entry /logistics team to bring structure within the third-party warehouse
- Monthly involvement with reconciling Inventory Balances with third party warehouses
- Collaborated with the procurement team to maintain accurate levels of inventories held at warehouse & in our system
- Entered receiving for third party warehouses & direct shipments
- Process all third party repacks
- Manage all aspects of inventory transfers process between warehouses
- Key contact with third party warehouse (ensure accuracy with warehouse receiving/shipments, inventory discrepancies/lost inventory reconciliation, request cycle counts)
- Investigate & communicate all Claims/OS&Ds with carriers & third-party warehouses
- Review & signed off on all warehouse invoices (communicated discrepancies to accurate billing)
- Coordinate year end full physical inventory counts with warehouses
- Key contact & facilitator of customer returns for third party warehouses. Worked with QA department when we can save costs without returning example sell to another customer & ship direct without incuring whse costs.
- Worked closely with whse manager on all day-to-day functions with third parties
- Created/managed all product codes in the system (over 150 skus)
- Notified whse of all inbounds (instructions for receiving load)
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Orderdesk
Toppits Foods Ltd
01.2004 - 01.2006
- Sales support for inside sales representatives
- Made all necessary modifications & updates to sales orders
- Ensured all orders were issued accurately in a timely manner, as required
- Investigated & communicated all claims with third-party warehouse
Reception/Customer Service/Orderdesk Supervisor
Atlas Cold Storage
01.1997 - 01.2004
- Reception/filling
- Customer service / Orderdesk (main contact for Toppits Foods) - entering orders/day to day issues
- Request cycle counts with warehouse
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
Education
Humber College
Toronto, ON 09.1995 - 05.1997
Skills
- Navision
- Bluelink
- Delfour
- KPI Tracking
- Cost Control
- SOP Writing
- Time Management
- Multitasking Abilities
- Cost Reduction
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Inventory Control Supervisor/Whse Operations
Toppits Foods Ltd
01.2006 - 05.2024
Orderdesk
Toppits Foods Ltd
01.2004 - 01.2006
Reception/Customer Service/Orderdesk Supervisor
Atlas Cold Storage
01.1997 - 01.2004
Humber College
09.1995 - 05.1997
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