Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEANETTE COLWELL

Delta,BC

Summary

Responsible Cashier proficient in handling money and helping customers, whether it is to get information or process registrations . Friendly receptionist experience who is well-organized and equipped with varied experiences in administrative roles. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.

Overview

24
24
years of professional experience

Work History

Office Administrator/Bookkeeper

The Human IT Company
01.2015 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Prepared and processed payroll to facilitate prompt staff payments.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers during collection calls.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconcile account files and produce weekly reports.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Salesclerk/Cashier

Chocolaterie Bernard Callebaut
08.2012 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Set up new sales displays each week with fresh merchandise.

Reception/Customer Service Associate

Vega Line Moving and Storage
01.2011 - 11.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.

Receptionist/Secretary

Community Futures
01.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Prepared breakfast meetings and took minutes. Transcribed those minutes into packages that were then sent to all attendees of the meeting.

Courier Driver

Amerisource Bergen
03.2009 - 09.2010
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Obtained signatures from customers upon delivery of goods.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.

Janitor/Custodian

Del’s Janitor Service
05.2007 - 05.2008
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Fundraising Coordinator

Powell River Wolves
01.2004 - 07.2008
  • Planned and coordinated fundraising events.
  • Planned and implemented fundraising events.
  • Researched and identified potential donors.
  • Analyzed fundraising data to identify trends and develop strategies for improvement.
  • Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.

Bookkeeper

CDK Services
01.2004
  • Created the company file in Simply Accounting.
  • Input all customer and vendor information.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with the owner.
  • Delivered exceptional customer service to the owner by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing the owner's concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained the owner regarding the Simply Accounting software.

Receptionist

North American Architectural Millwork Ltd
01.2002 - 01.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Clerical Assistant/Receptionist

MCquarrie Hunter
01.2002 - 04.2002
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Receptionist (Temporary)

Koo Creative Group
01.2000 - 06.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Accounting Clerk (Temporary)

Koo Creative Group
10.1999 - 01.2000
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables and payroll.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Tracked expenses to comply with budgets.
  • Analyzed and verified employee expense reports for accuracy.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Assisted in creating a harmonious shift to the new owner and their accounting department

Education

Accounting and Payroll Administrator Certificate -

Brighton College
Burnaby, BC
04.2022

Simply Accounting - Computerized Accounting

Vancouver Island University Powell River Campus
Powell River, BC
2004

Manual Bookkeeping - Bookkeeping Specialty

Vancouver Island University Powell River Campus
Powell River, BC
2004

WHMIS - Occupational Health And Safety

Vancouver Island University Powell River Campus
Powell River, BC, Surrey
2004

Certificate - Legal Administrative Assistant Certificate

CompuCollege School of Business
Surrey, BC
12.1999

Skills

  • Greet Visitors
  • Visitor Check-In
  • Office Equipment Operation
  • Business Administration
  • Organization and Efficiency
  • Telephone Skills
  • Customer and Client Relations
  • Facility Safety
  • Billing and Payment Processing
  • Microsoft Office
  • POS Systems
  • PC Proficiency

Timeline

Office Administrator/Bookkeeper

The Human IT Company
01.2015 - Current

Salesclerk/Cashier

Chocolaterie Bernard Callebaut
08.2012 - 01.2016

Reception/Customer Service Associate

Vega Line Moving and Storage
01.2011 - 11.2011

Courier Driver

Amerisource Bergen
03.2009 - 09.2010

Receptionist/Secretary

Community Futures
01.2008

Janitor/Custodian

Del’s Janitor Service
05.2007 - 05.2008

Fundraising Coordinator

Powell River Wolves
01.2004 - 07.2008

Bookkeeper

CDK Services
01.2004

Receptionist

North American Architectural Millwork Ltd
01.2002 - 01.2003

Clerical Assistant/Receptionist

MCquarrie Hunter
01.2002 - 04.2002

Receptionist (Temporary)

Koo Creative Group
01.2000 - 06.2000

Accounting Clerk (Temporary)

Koo Creative Group
10.1999 - 01.2000

Accounting and Payroll Administrator Certificate -

Brighton College

Simply Accounting - Computerized Accounting

Vancouver Island University Powell River Campus

Manual Bookkeeping - Bookkeeping Specialty

Vancouver Island University Powell River Campus

WHMIS - Occupational Health And Safety

Vancouver Island University Powell River Campus

Certificate - Legal Administrative Assistant Certificate

CompuCollege School of Business

Similar Profiles

CREATE PROFILE
JEANETTE COLWELL