Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeanette Buedron

Erickson

Summary

Dynamic and customer-focused professional with a proven track record at Heritage Co-op, excelling in service excellence and effective team collaboration. Recognized for enhancing customer satisfaction through attentive service and efficient problem-solving. Skilled in cash register operations and maintaining meticulous store organization, consistently achieving high performance standards.

Overview

7
7
years of professional experience

Work History

Grocery Clerk

Heritage Co-op (Erickson)
01.2023 - Current


  • Handles the daily Cash-ups and bank deposits for the company.
  • Serve as the company's Lead/ Main Cashier, responsible for overseeing daily cash handling, training new cashiers, and ensuring smooth front-end operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Retrieved items for customers and verified prices.
  • Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
  • Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
  • Promoted weekly specials to customers, boosting sales of targeted products.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Managed return process for unsatisfied customers, ensuring positive resolution.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Improved customer satisfaction with prompt and accurate checkout service.

Member Service Representative

Compass Credit Union - Erickson Branch
08.2021 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.

Grocery Clerk

Heritage Co-op (Erickson Branch)
12.2019 - 08.2021
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.


Front Desk Agent

Elkhorn Resort, Spa & Conference Centre
05.2018 - 12.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Bachelor of Arts - Business Administration And Management

Philippine Women's University
Taft Avenue, Manila Philippines
03-1987

Skills

  • Service excellence
  • Attention to detail
  • Effective team collaboration
  • Strong verbal communication

Languages

English

Timeline

Grocery Clerk

Heritage Co-op (Erickson)
01.2023 - Current

Member Service Representative

Compass Credit Union - Erickson Branch
08.2021 - 01.2023

Grocery Clerk

Heritage Co-op (Erickson Branch)
12.2019 - 08.2021

Front Desk Agent

Elkhorn Resort, Spa & Conference Centre
05.2018 - 12.2019

Bachelor of Arts - Business Administration And Management

Philippine Women's University

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Jeanette Buedron