Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JEANETTE AGUILAR

FRESNO,CA

Summary

Dedicated professional with over 10 years’ experience in an administrative medical role, seeking a career change to Human Resources, with a strong background in compensation and benefits and insurance policies. Offering exceptional customer service skills and ability to work well in a fast-paced setting. Demonstrated success in providing a keen attention to detail and strong decision-making skills. Able to successfully manage multiple projects by prioritizing and planning workload. Able to effectively analyze problems and develop solutions and coordinate with multidisciplinary staff. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Financial Account Technician

Veterans Affairs Hospital
02.2024 - Current
  • Provided Administrative and financial determination for care requested and Independently processed consults/referrals
  • Assisted leads with Analyzing and preparing annual budgets to contain costs, minimize losses and assure compliance with internal controls.
  • Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
  • Checked daily general ledger entries
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software and excel spread sheets.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Verified specific data points of records for accuracy with knowledge of the policies, legality, and compliance of records.
  • Accountable for preparing accurate documents for distribution to customers or vendors
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • High volume customer service calls or inquiries. Being the contact person for incoming calls/inquires.

Advanced Medical Support Assistant

Veterans Affairs Hospital
01.2022 - 02.2024
  • Served as Timekeeper for entering employee timesheets, requests time off, and payroll processing
  • Oriented and trained new staff on proper procedures and policies in accordance to labor laws and company practices
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Used Vista/CPRS to maintain and record patient data and generate reports.
  • Mailed, distributed correspondence, verified and updated patient and employee records.
  • Performed records management, including filing, organizing and scanning documents.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
  • Participate in team huddles and provide feedback for scheduling conflicts for team discussions
  • Schedule monthly staff meetings, and create excel spreadsheets to maintain reports of productivity

Compensation and Benefits Representative II

PFS Group Insurance
03.2021 - 01.2022
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data
  • HRIS/HRMS Software knowledge
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Assisted with design and implementation of various employee benefits programs, along with performance based incentives and bonus plans
  • Researched and analyzed wage, salary and other industry trends.
  • Worked well in a team setting, providing support and guidance
  • · Provided routine communication with medical insurance providers to ensure timely billing guidelines
  • · Knowledge of accounting policies and procedures and reporting systems
  • · Demonstrated thorough knowledge of full revenue cycle and managed aged accounts receivables
  • · Analyzed billing trends and recommended corrective actions for accounts management


Medical Biller, Accounts Receivable

California Nephrology Consultants
05.2015 - 06.2020
  • Reviewed patient diagnosis codes to verify accuracy and completeness
  • Liaised between patients, insurance companies, and billing office
  • Adhered to established standards to safeguard patients' health information.
  • Filed and updated patient information and medical records
  • · Knowledge of financial indicators and established metrics for billing productivity and financial collections
  • Delivered timely and accurate charge submissions.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Audited and corrected billing and posting documents for accuracy.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Reconciled accounts receivable to general ledger.
  • Collaborated with customers to resolve disputes.
  • Generated monthly billing and posting reports for management review.
  • Created improved filing system to maintain secure client data.
  • Processed vendor and supplier payments on weekly basis.

Medical Administrative Assistant

Valley Pediatrics
05.2013 - 05.2015
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Verified insurance coverage to prepare for upcoming patient appointments
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Supported office staff and operational requirements with administrative tasks
  • · Completed inventory orders and maintained adequate stock in reception areas
  • · Documented patient information, case histories, and insurance details to facilitate appointments
  • · Maintained current and accurate medical records for patients ensuring confidentiality

Medical Administrative Assistant

Dr.Anwer Shaikh & Dr.Sheikh Masood Hem/Onc/Nephro
06.2010 - 05.2013
  • · Utilized E-Clinical Works EMR software to manage and confirm patient demographics and insurance
  • · Developed team communications and information for staff meetings to ensure a smooth flow
  • · Obtained prior authorizations from insurance companies according to requested referral
  • · Created and sent out referrals for patients to various specialities
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Supported office staff and operational requirements with administrative tasks.
  • Called patients to confirm scheduled appointments day in advance.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

High School Diploma -

Madera High School
Madera, CA

Associate of Arts -

Fresno City College
Fresno, CA

Human Resources Certification

Course Era Plus Online
05-2025

Skills

  • Communication/customer service focus
  • Conflict resolution and problem solving
  • Administrative assistant Duties
  • Analyzing and generating revenue reports
  • Bilingual english and spanish
  • Microsoft Office, Excel, Quickbooks, PowerPoint
  • Data Entry/Data Collection
  • Auditing/quality assurance/employee relations
  • Medical billing/authorization procedures
  • Billing account management/collections
  • Commercial Insurance knowledge, various IPA's HMO, PPO
  • Compensation benefits packages, pensions, 401k, stocks
  • Attention to Detail
  • Adaptability and Flexibility
  • Leadership and Team Management
  • Time Management
  • Conflict Resolution
  • Employee Training and Education
  • Excellent Verbal and Written Communication
  • Develop Meeting Minutes/Planning
  • HRIS (Human Resource Information Systems)
  • Assist in setting up and conducting interviews, analyze resumes, set up job posts

Certification

HRCI- Human Resource Associate- compensation and benefits certificate

Languages

Spanish
Full Professional

Timeline

Financial Account Technician

Veterans Affairs Hospital
02.2024 - Current

Advanced Medical Support Assistant

Veterans Affairs Hospital
01.2022 - 02.2024

Compensation and Benefits Representative II

PFS Group Insurance
03.2021 - 01.2022

Medical Biller, Accounts Receivable

California Nephrology Consultants
05.2015 - 06.2020

Medical Administrative Assistant

Valley Pediatrics
05.2013 - 05.2015

Medical Administrative Assistant

Dr.Anwer Shaikh & Dr.Sheikh Masood Hem/Onc/Nephro
06.2010 - 05.2013

High School Diploma -

Madera High School

Associate of Arts -

Fresno City College

Human Resources Certification

Course Era Plus Online

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JEANETTE AGUILAR