Jean Elie Augustin
North Vancouver
Summary
I’m a go-getter who thrives on building connections and getting things done. With a background in fundraising and community engagement, plus a year of traveling that sharpened my communication skills, I bring energy, creativity, and a bit of humor to every challenge. Excited to contribute to a team that values both impact and fun.
Overview
8
8
years of professional experience
Work History
Field Fundraising Officer
BC NDP
05.2024 - Current
- Fundraising Strategy & Execution: Lead the development and implementation of Local fundraising strategies, ensuring alignment with party goals and fundraising targets.
- EDA Engagement & Relationship Management: Cultivate and maintain strong relationships with local riding associations, fostering personalized engagement for long-term support.
- Campaign & Event Coordination: Plan and execute fundraising events, working closely with local candidates and volunteers to ensure smooth operations. Utilize digital tools to expand event reach and streamline online fundraising efforts.
- Volunteer Coordination & Training: Recruit, train, and motivate a team of volunteers, ensuring they are equipped to meet fundraising goals. Provide ongoing support and training to maintain high volunteer engagement.
- Compliance & Financial Stewardship: Ensure all fundraising activities comply with Election BC’s legal and ethical guidelines, maintaining transparency in financial transactions. Work closely with the operations team to track and report donations accurately.
Technical Costumer Support
Dye & Durham
09.2022 - 11.2023
- Profile Completion & Compliance: Executed profile completion within standards for portal users, ensuring accuracy and compliance.
- Client Assistance & Satisfaction: Provided timely assistance to notaries and financial professionals, maintaining high customer satisfaction.
- Issue Resolution & Discrepancy Investigation: Investigated and resolved discrepancies effectively, demonstrating a strong understanding of operational procedures.
- Client Education & Platform Usage: Conducted in-depth portal walkthroughs, empowering clients with the necessary knowledge to maximize platform use.
- Customer Service Management: Ensured timely and professional handling of customer service issues.
Guest Service Representative
Grouse Mountain
11.2021 - 08.2022
- Guest Assistance & Inquiries: Assisted guests, built rapport, and handled inquiries to ensure satisfaction.
- Front Desk Operations & Guest Needs Management: Managed fast-paced front desk operations, meeting guest needs efficiently.
- Reservation Handling & Data Entry: Handled reservations through phone and email, recording guest information in the system.
- Team Collaboration: Collaborated with team members to ensure smooth guest service.
Supervisor
Canucks Sport & Entertainment
11.2021 - 01.2024
- Team Leadership & Fan Experience: Led a dynamic team during games and events to ensure an exceptional fan experience.
- Staff Coaching & Service Excellence: Provided hands-on coaching to ensure each fan received extraordinary service, contributing to a memorable event atmosphere.
- Inventory Management & Product Counts: Managed product counts before and after events, ensuring accuracy.
- Team Collaboration & Performance: Collaborated with staff and departments to build a high-performance team and enhance the event experience.
Personal
Project
12.2020 - 09.2021
- Travel & Personal Growth: Traveled to gain new experiences, fostering personal development and a renewed perspective.
- Cultural Engagement & Language Development: Built strong connections with diverse cultures, improving language skills and deepening cultural understanding.
- Goal Reflection & Career Planning: Cultivated a better understanding of future goals and career aspirations.
Fundraising Manager
Public Outreach
09.2016 - 10.2020
- Campaign Leadership & Strategy: Provided strategic leadership by setting clear timelines and ensuring alignment with campaign goals.
- Process Development & Campaign Improvement: Developed processes, templates, and pathways to improve acquisition campaigns.
- Campaign Monitoring & Performance Adjustment: Monitored all campaigns, implementing real-time changes based on performance metrics to increase donor engagement and campaign effectiveness.
Associate
Wisteria, Wisteria Place
09.2021 - 12.2021
- Acted as an overnight designated first responder, responding to emergencies according to health and safety guidelines.
- Reported all injuries and hazards to the supervisor immediately and management.
Concierge
Amica West Vancouver
05.2020 - 12.2020
- Provided receptionist services to the community.
- Performed daily concierge tasks, greeted residents, visitors, and the general public.
- Supported and facilitated the move-in and out process.
Education
Bachelor of Science - Public Administration, Public Policies
Université Du Québec A Montréal (UQAM)
Montreal, QC12.2019
Skills
- Customer experience
- Donor retention strategies
- Worker training
- Team leadership
- Customer inquiries resolution
- Personnel management
Timeline
Field Fundraising Officer
BC NDP
05.2024 - Current
Technical Costumer Support
Dye & Durham
09.2022 - 11.2023
Guest Service Representative
Grouse Mountain
11.2021 - 08.2022
Supervisor
Canucks Sport & Entertainment
11.2021 - 01.2024
Associate
Wisteria, Wisteria Place
09.2021 - 12.2021
Personal
Project
12.2020 - 09.2021
Concierge
Amica West Vancouver
05.2020 - 12.2020
Fundraising Manager
Public Outreach
09.2016 - 10.2020
Bachelor of Science - Public Administration, Public Policies
Université Du Québec A Montréal (UQAM)
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