Jeanea Crouts
Hesperia,CA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
General Manager
Tilt Hotel Universal/ Hollywood, Ascend Collection
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Director of Sales and Marketing
Holiday Inn Express & Suites Hawaiian Gardens
11.2023 - 12.2024
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Participate/attend in local CVB events, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
Night Auditor
Hilton Garden Inn
03.2023 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
General Manager
Raddison Hotel
08.2021 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
Business Analyst
Momentum ROI
03.2019 - 03.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions for a portfolio of 7 hotels
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures at all properties
- Improved business processes by analyzing current practices and recommending optimization strategies
- Streamlined project management with effective communication and collaboration across cross-functional teams (renovations, administrative projects, etc)
Skills
- Operations management
- Problem resolution
- Training and coaching
- Relationship building
- Customer relations
Administrative skills
Timeline
General Manager
Tilt Hotel Universal/ Hollywood, Ascend Collection
04.2024 - Current
Director of Sales and Marketing
Holiday Inn Express & Suites Hawaiian Gardens
11.2023 - 12.2024
Night Auditor
Hilton Garden Inn
03.2023 - 08.2023
General Manager
Raddison Hotel
08.2021 - 02.2022
Business Analyst
Momentum ROI
03.2019 - 03.2020
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