Jean Claude Nkurunziza
Ottawa,ON
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
Work History
PSEA Coordinator
UNFPA, United Nations Population Fund
2023.07 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared agendas and took notes at meetings to archive proceedings.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Used job-related software to draft and finalize written correspondence and documentation.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Inventoried and ordered office supplies to maintain availability of products.
- Handled incoming and outgoing shipping and receiving activities.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for [Number] employees.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Trained team members on new hotel services and products to support promotional efforts.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
PGI and Safeguarding Coordinator
International Federation Of Red Cross And Red Crescent
2022.11 - 2023.06
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
PSEA Coordinator
United Nations Peacekeeping Operations
2021.03 - 2021.09
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
Gender Affairs Officer
United Nations Peacekeeping Operations
2016.01 - 2020.01
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
Gender-sensitive Policing Officer
United Nations Peacekeeping Operations
2012.06 - 2015.06
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
Education
Master of Arts - Gender Studies
Bujumbura Light University (http://www.ulbu.bi/)
Bujumbura, Burundi05.2012
Master of Arts - Human Rights
UNESCO Chair of The University of Burundi
Bujumbura, Burundi06.2009
Bachelor of Arts - Law Enforcement Studies
High Institute of Police
Bujumbura, Burundi03.2007
Skills
- Information Collection
- Recordkeeping
- Project Management
- Administrative Leadership
- Work Planning and Prioritization
- Updating Stakeholders
- Best Practices Implementation
- Conflict Resolution
- Adaptability
- Policy Implementation
- Problem Solving
- Cross-functional Collaboration
- Quality Assurance
- Stakeholder Engagement
- Risk Assessment
- Effective Communication
- Training and Development
- Coaching and Mentoring
Languages
English
Full Professional
French
Full Professional
Italian
Elementary
References
References available upon request.
Timeline
PSEA Coordinator
UNFPA, United Nations Population Fund
2023.07 - Current
PGI and Safeguarding Coordinator
International Federation Of Red Cross And Red Crescent
2022.11 - 2023.06
PSEA Coordinator
United Nations Peacekeeping Operations
2021.03 - 2021.09
Gender Affairs Officer
United Nations Peacekeeping Operations
2016.01 - 2020.01
Gender-sensitive Policing Officer
United Nations Peacekeeping Operations
2012.06 - 2015.06
Master of Arts - Gender Studies
Bujumbura Light University (http://www.ulbu.bi/)
Master of Arts - Human Rights
UNESCO Chair of The University of Burundi
Bachelor of Arts - Law Enforcement Studies
High Institute of Police
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