Jeanara Marie Dagalea
Imus City,,Cavite, Philippines
Summary
Customer service and compliance professional with expertise in virtual assistance and bookkeeping. Certified in QuickBooks, with a solid understanding of accounting principles. Skilled at streamlining workflows, ensuring compliance, and supporting business operations efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
KYC (Know Your Client) Analyst
ING Hubs Philippines
Manila, Philippines
05.2022 - 10.2023
- Conducted customer due diligence (CDD) and verified client identities to ensure compliance with KYC and AML regulations.
- Reviewed and updated client data with a strong focus on accuracy and compliance.
- Handled sensitive financial information, and ensured proper documentation.
- Flagged irregular transactions, and supported internal reporting processes.
- Maintained organized digital records in line with audit and regulatory standards.
Customer Service Assistant - New Accounts/Teller
Bank Of Commerce
Manila, Philippines
06.2016 - 01.2022
- Assisted customers with inquiries, complaints, and service requests, ensuring a positive and professional experience.
- Entered and maintained customer data accurately in the banking system.
- Processed account openings, reconciled transactions, and supported ledger accuracy.
- Verified and recorded invoices, ensuring timely and error-free processing.
- Promoted banking products, and provided excellent front-line support to clients.
Education
Business Administration Diploma - Supply Chain Management
Bow Valley College
Calgary, AB, Canada12.2025
BS - Business Administration - Marketing Management
Arellano University
Manila, Philippines06.2016
Skills
- Customer service
- Conflict resolution
- Administrative support
- Transaction monitoring and analysis
- Enhanced due diligence (EDD)
- Anti-money laundering (AML) compliance
- Financial reporting
- Regulatory compliance
- Bank reconciliation
- Accounting
- General ledger entries
- QuickBooks Online
Certification
QuickBooks Online Certified ProAdvisor, 06/2025 - 10/2026
Certified Lean Six Sigma Yellow Belt, 11/01/24 - 11/01/26, 0241100487
Timeline
KYC (Know Your Client) Analyst
ING Hubs Philippines
05.2022 - 10.2023
Customer Service Assistant - New Accounts/Teller
Bank Of Commerce
06.2016 - 01.2022
Business Administration Diploma - Supply Chain Management
Bow Valley College
BS - Business Administration - Marketing Management
Arellano University
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