Jean Anne Hagan
CALGARY,AB
Summary
Detail-oriented kitchen staff member skilled in food preparation, safe handling, and maintaining cleanliness. Committed to optimizing operations and delivering exceptional customer service. I am eager to learn . I am looking for something different outside of kitchen work.
Overview
13
13
years of professional experience
Work History
Kitchen Staff Member
Forest Lawn Legion Branch 275
02.2024 - Current
- Prepared and assembled food items in accordance with safety and hygiene standards.
- Operated kitchen equipment, ensuring proper usage and maintenance protocols were followed.
- Assisted in training new staff on kitchen procedures and safety measures.
- Collaborated with team members to optimize workflow during peak service hours.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Monitored inventory levels, assisting with stock replenishment as needed to minimize shortages.
- Implemented time-saving techniques for food preparation, improving overall efficiency of kitchen operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Manager
Tim Hortons
01.2014 - 09.2022
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored staff on best practices for customer service and food safety.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decisions for menu offerings.
- Developed and executed employee scheduling to maintain optimal staffing levels during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
GED -
Forest Lawn High School
Calgary, ABSkills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Customer service
- Dedicated work ethic
- Punctual and reliable
- Heavy lifting
- Verbal and written communication
- Inventory oversight
- Effective customer communication
Timeline
Kitchen Staff Member
Forest Lawn Legion Branch 275
02.2024 - Current
Manager
Tim Hortons
01.2014 - 09.2022
GED -
Forest Lawn High School