Jean Ann Chapman
Orleans,ON
Summary
Dynamic and detail-oriented professional with extensive experience at Home Depot, excelling in customer engagement and problem-solving. Proven ability in landscaping design and groundskeeping, enhancing outdoor spaces through strategic planning and maintenance. Recognized for delivering exceptional service and fostering high customer satisfaction while effectively managing multiple projects.
Overview
10
10
years of professional experience
Work History
Property Maintenance Worker
Kahshe Lake Co owners
Muskoka, ON
05.2010 - 09.2020
- I provided labor, knowledge, and skill for many projects, including, and most relevant, lawns and gardens, planning, purchasing, and maintenance.
Sales Associate
Home Depot
Orillia, Ontario
04.2015 - 08.2020
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted customers with product selection, sizing and styling.
- Prepared merchandise for purchase or rental.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Canterbury High School Arts Programme
Ottawa, ON06-1979
Skills
- Landscaping design
- Problem solving
- Attention to detail
- Groundskeeping
- Handyman services
Affiliations
- I am passionate about horticulture and enjoy continually gaining more experience and knowledge in that regard.
- I am an artist and work in many media.
- I am customer service driven.
Timeline
Sales Associate
Home Depot
04.2015 - 08.2020
Property Maintenance Worker
Kahshe Lake Co owners
05.2010 - 09.2020
High School Diploma -
Canterbury High School Arts Programme
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