Jean Alberti Antigua

Remote position in the billing department for a rental car company with multiple locations in New Jersey and New York.

• Managed the creation and submission of invoices for multiple rental locations, ensuring accuracy and timely billing for customers requiring insurance replacement vehicles.
  
• Opened and closed rental contracts, handling all aspects of documentation for insurance claims and replacements.
  
• Tracked vehicle inventory across various locations, coordinating with insurance companies to confirm coverage and authorize rentals.
  
• Collaborated with body shops to verify vehicle repair status and manage associated payments, ensuring timely processing and resolution.
  
• Maintained clear and effective communication with clients, insurance companies, and internal teams to streamline billing processes and address any discrepancies.

• Provided attentive and efficient table service in a high-volume restaurant, ensuring customer satisfaction throughout the dining experience.
  
• Expertly took and processed food and beverage orders, coordinated with kitchen staff to ensure timely delivery, and resolved customer concerns promptly.
  
• Assisted in opening and closing duties, including setup, cleaning, and preparing the dining area.
  
• Managed transactions using point-of-sale systems, handling cash and card payments accurately.

• Prepared a variety of meals in a fast-paced resort environment, ensuring consistency and quality in every dish.
  
• Managed kitchen operations, including handling food orders, inventory, and maintaining food safety standards.
  
• Ensured compliance with health and hygiene regulations, consistently upholding high standards of cleanliness and safety.
  
• Collaborated with the service team to deliver timely and exceptional dining experiences for resort guests.

• Crafted a variety of specialty coffee beverages to customer specifications while maintaining a fast pace during peak hours.
  
• Managed daily operations, including order-taking, point-of-sale transactions, and inventory control.
  
• Provided friendly and efficient customer service, fostering a welcoming atmosphere for café patrons.
  
• Ensured the cleanliness and organization of the work area, complying with health and safety standards.

In my role as a Customer Service Representative at Merrick Bank, I was responsible for a variety of essential tasks, including:

• Opening and closing personal bank accounts, ensuring all documentation was accurately completed and processed.
  
• Setting up credit and debit cards for customers, providing clear guidance on their features and benefits.
  
• Entering and confirming personal information to maintain accurate account records and enhance customer satisfaction.
  
• Processing payments for personal accounts, ensuring timely and efficient transactions.

• Assisted in the planning and coordination of imports from the U.S., handling shipments for major clients such as Procter & Gamble and PepsiCo.
  
• Created and processed orders for international shipments, ensuring accurate and timely documentation for customs clearance.
  
• Tracked and monitored containers throughout the shipping process, maintaining regular updates on their status and resolving any delays or discrepancies.

• Prepared and submitted customs documents to ensure compliance with import regulations, facilitating smooth receipt and processing of incoming shipments.
  
• Collaborated with the logistics team to optimize delivery schedules, ensuring efficient use of resources and timely product availability.