Jeanae Cadette
North York,ON
Summary
Warm and friendly customer-oriented team member, with a strong background in customer relations and administrative support. Results-driven, professionally focused on delivering exceptional support for customer needs. Seamlessly provides assistance to customers/guests in an optimistic, friendly and courteous manner. Committed to leaving a great, lasting impression.
Overview
4
4
years of professional experience
Work History
Camp Leader - Part Time
Jollity Camp
07.2023 - 08.2023
- Collaborated with fellow camp leaders to create positive and inclusive environment for all camp attendees.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
Cashier - Part Time
Otto's Bar
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Managed approximately 50 customers daily, accepting payments and returning change.
- Assisted customers with returns, refunds and resolving transaction issues.
Call Centre - Reservations Agent
Ojo Labs
02.2022 - 08.2022
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Enhanced communication skills by regularly attending workshops and training sessions focused on verbal de-escalation techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Front Desk Receptionist
CargoMaids
01.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while handling documentation distribution.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled payments for packages, distributed receipts, and kept track of amount of money made daily.
Front Desk Customer Service Representative
Alban's Customs Brokerage Service
06.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor Of Science in Biology-Biomedical Science -
York University
Toronto, ON06.2026
Associate Degree in Science -
Sir Arthur Lewis Community College
Castries, Saint Lucia07.2022
High School Diploma -
St. Joseph's Convent Secondary School
Castries, Saint Lucia07.2020
Skills
- Active Listening Skills
- Administrative Support
- Attention to Detail
- Calm and Effective Under Pressure
- Communication Skills (Oral and written)
- Customer Service
- Microsoft Office Packet
- Problem Solving Skills
- Reasoning Skills
- Teamwork and Collaboration
- Time Management
Websites
Languages
English
Native or Bilingual
Awards
Outstanding Performance in CSEC, 06/2021, Ministry of Youth Development and Sports
Volunteer Experience
- Lions International- Hewanorra Plains Leos Club, Saint Lucia, Saint Lucia, 09/2021, Floor Member
- Commonwealth Youth Peace Ambassador Network, Saint Lucia, Saint Lucia, 12/2020, Floor Member
- Rotary International Interact Club, Saint Lucia, Saint Lucia, 09/2020, Floor Member
- Kiwanis International, Saint Lucia, Saint Lucia, 09/2020, Floor Member
- Humber River Health, Toronto, Ontario, 01/2024, Volunteer
Timeline
Camp Leader - Part Time
Jollity Camp
07.2023 - 08.2023
Cashier - Part Time
Otto's Bar
05.2023 - 07.2023
Call Centre - Reservations Agent
Ojo Labs
02.2022 - 08.2022
Front Desk Receptionist
CargoMaids
01.2021 - 12.2021
Front Desk Customer Service Representative
Alban's Customs Brokerage Service
06.2019 - 08.2020
Bachelor Of Science in Biology-Biomedical Science -
York University
Associate Degree in Science -
Sir Arthur Lewis Community College
High School Diploma -
St. Joseph's Convent Secondary School
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