Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeana Miller

Orange County

Summary

Dynamic and results-oriented project manager and customer service leader with over 15 years of experience in program and team management, client relations, and strategic operations across the wellness, education, and sports industries. Proven ability to lead cross-functional teams, design and implement large-scale events and programs, manage complex logistics, and deliver exceptional client satisfaction. Strong background in data analysis, marketing strategy, and staff development. Adept at managing multiple projects simultaneously and building long-term stakeholder relationships with a customer-first mindset.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Endurance Sports Coach

Carmichael Training Systems (CTS)
01.2013 - 01.2020
  • Managed and engaged 30+ clients weekly, providing customized training plans and regular progress evaluations.
  • Delivered exceptional client service resulting in high satisfaction and portfolio growth.
  • Planned and executed fitness clinics; led marketing efforts using social media, newsletters, and outreach.
  • Hired, trained, and supervised clinic staff; managed budgets and procured clinic supplies.
  • Created presentations and served as a member of the advisory board.

Chief Operating Officer (COO)

Non Dot Adventures
01.2013 - 01.2020
  • Organized and executed large-scale events and clinics, including scheduling, logistics, insurance, and permitting.
  • Directed marketing strategy across digital and traditional channels.
  • Led staffing operations including recruitment, training, and quality assessment.
  • Managed budgets, procurement, and ensured high-quality service delivery.

Full-Time Lecturer & Program Manager

California State University, Fullerton
01.2007 - 01.2021
  • Oversaw two large wellness organizations, managing program operations, facility maintenance, and aquatic facilities.
  • Led teams of fitness instructors, graduate and undergraduate instructors and interns, and developed class schedules and promotional materials.
  • Recruited, hired, and trained staff, managed budgets, and evaluated service quality.
  • Designed and taught academic courses; led research initiatives, recruited study participants, and presented findings at professional conferences.
  • Developed online curricula and selected educational materials aligned with industry standards.

Customer Service Specialist

REI
01.2003 - 01.2008
  • Provided solutions to customer issues across phone and in-person channels.
  • Delivered exceptional service and product guidance, ensuring client satisfaction and brand loyalty.
  • In person sales

Education

Bachelors of Science -

California State University, Fullerton
01.2004

Masters - Kinesiology, emphasis Gerokinesiology

California State University, Fullerton
01.2007

Skills

  • Project & Program Management,
  • Customer Service & Client Relations,
  • Strategic Planning & Execution,
  • Team Leadership & Staff Training,
  • Event Planning & Coordination,
  • Budgeting & Procurement,
  • Marketing & Promotion (Digital & Print),
  • Data Analysis & Progress Evaluation,
  • Public Speaking & Stakeholder Communication,
  • Social Media & Newsletter Campaigns,
  • Facility Operations & Vendor Relations

Certification

Google Project Management Certificate – In Progress
USA Cycling level 2 coach

UESCA Ultrarunning coach

First Aid, CPR, AED, Concussion certifications

Timeline

Endurance Sports Coach

Carmichael Training Systems (CTS)
01.2013 - 01.2020

Chief Operating Officer (COO)

Non Dot Adventures
01.2013 - 01.2020

Full-Time Lecturer & Program Manager

California State University, Fullerton
01.2007 - 01.2021

Customer Service Specialist

REI
01.2003 - 01.2008

Masters - Kinesiology, emphasis Gerokinesiology

California State University, Fullerton

Bachelors of Science -

California State University, Fullerton

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