Jean-Yves Kohoue
Ottawa,ON
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Currently looking to a new path as a Content Moderator.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Kelly Connect
11.2023 - Current
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Diagnosed and resolved technical hardware and software issues.
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Participated in training and workshops to enhance skills and acquire resourceful tools.
Customer Service Specialist
TD Bank
11.2022 - 03.2023
- Addressed customer questions about policies and procedures with friendly and knowledgeable approach.
- Increased in customer satisfaction by anticipating needs and consistently offering expert support.
- Protected customer and company information with strict use of established security procedures.
- Navigated multiple computer systems and utilized search tools to find information.
Sales Associate
SoftMoc
09.2021 - 03.2022
- Created memorable customer experiences by offering personalized sales support.
- Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.
- Improved sales success by building displays and merchandising attractive arrangements.
- Rotated stock using clearance markdowns and special sales promotions.
Cashier
Canadian Tire
11.2020 - 07.2021
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Promoted loyalty programs and store cards.
- Addressed customer questions and complaints with professionalism
Education
Associate of Arts - Marketing Management - Marketing Communications
La Cité Collegial
Ottawa, ON04.2021
High School Diploma -
Holy Family Catholic Secondary School
Mississauga, ON06.2019
Certificate - UX Design
Coursera
NASkills
- Technical Troubleshooting
- Highly Professional
- System Performance Assessments
- Tracking and Documentation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Technical Support Representative
Kelly Connect
11.2023 - Current
Customer Service Specialist
TD Bank
11.2022 - 03.2023
Sales Associate
SoftMoc
09.2021 - 03.2022
Cashier
Canadian Tire
11.2020 - 07.2021
Associate of Arts - Marketing Management - Marketing Communications
La Cité Collegial
High School Diploma -
Holy Family Catholic Secondary School
Certificate - UX Design
Coursera
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