Jean-Yves Janvier

· Assist property owners in completing their V.U.T declaration as well as provided online assistance.

· Provided excellent customer service to property owners and clients.

· Exercise sound judgement, decision making, accuracy, organization, and multitasking.

· Meeting clients in person to take additional info related to their tax cases.

· Responding to emails, daily requests and information sent to the city by property owners.

· Adjusting/crediting or debiting of the property owner's account.

· Processing refund credits for individuals who qualify after auditing info submitted.

• Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.

• Maintained a clean and safe bus environment for the comfort of all passengers.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Adhered strictly to traffic laws and safety guidelines of the HTA(Highway Traffic Act) while operating the bus on assigned routes.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.
• Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
• Answered questions from passengers with respect and accuracy, providing information about fares, schedule details.
• Performed regular bus inspections and checked brakes, steering and windshield wipers.
• Assisted passengers with inquiries and requests during trips.

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
• Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.

• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
• Evaluate claims denied for payment and poorly paid claims
• Decided on extensions for clientele with whom through communication an agreement was agreed upon.
• Verify payment information adjustments to manager
• Enter all information about collection action of account into billing system