Jean Sylvain
Montreal,QC
Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Housekeeping Cleaner
hilton
Laval-Ouest, Quebec
12.2023 - 12.2024
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
- Emptied wastebaskets and replaced liners.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Assisted with setting up meeting rooms for events or conferences according to instructions.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
- Reported any maintenance issues to supervisor immediately.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
Janitor Cleaner
casa marina
Key West, Florida
01.2017 - 08.2021
- Report any damages found in the building premises to supervisors immediately for repair works.
- Inspect buildings for safety hazards before beginning work assignments.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Maintain janitorial supply inventory.
- Assist with special projects including painting walls or moving furniture as required.
- Follow established safety procedures while operating machinery and using chemicals.
- Attend training sessions regularly to keep updated on new safety protocols.
- Replace light bulbs when needed.
- Sweep, mop and vacuum floors of all areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Empty wastebaskets and trash containers.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Ensured compliance with health and safety regulations.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Houseman Supervisor
days-inn hotel
Miami, Florida
02.2014 - 03.2016
- Resolved customer complaints in a timely manner regarding housekeeping services.
- Maintained records of all maintenance requests related to housekeeping services.
- Communicated regularly with front desk personnel about room status changes.
- Participated in the development of new policies related to Houseman services.
- Conducted regular inspections of guest rooms and public areas to ensure they meet established standards of cleanliness.
- Responded promptly to any emergency situations that may arise in the hotel environment.
- Updated job knowledge by participating in educational opportunities such as seminars or conferences.
- Displayed strong problem-solving skills when addressing issues with guests or personnel conflicts within the department.
- Analyzed monthly reports detailing expenses related to Houseman operations.
- Provided guidance and support to all housekeeping staff members as needed.
- Ensured that housekeeping staff followed safety procedures when using chemicals or operating machinery.
- Coordinated special projects as requested by management team members.
- Assisted with ordering supplies, linens, and other items needed for daily operations.
- Organized weekly meetings with Houseman staff to discuss performance expectations.
- Trained new employees on proper cleaning techniques, safety protocols, and job duties.
- Monitored inventory levels for all supplies and equipment used by housekeeping staff.
- Collaborated closely with other departments such as engineering or laundry services.
- Performed routine maintenance checks on all vacuums, mops, brooms. used by housekeepers.
- Supervised and coordinated the activities of housekeeping staff to ensure cleanliness standards are met.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Education
4th degree - English Class
Miami Dade College
08-2014
High School Diploma -
Lycee National De Petion Ville
08-2004
Associate of Arts - Music Education
Nazarreen
01-1999
Skills
- Cleaning techniques
- Chemical handling
- Inventory management
- Equipment maintenance
- Sanitation practices
- Safety compliance
- Customer service
- Time management
- Problem solving
- Attention to detail
- Task prioritization
- Team collaboration
- Training and mentoring
- Stain removal
- Proper chemical usage
- Efficient cleaning techniques
- Carpet cleaning
- Waste disposal
- Sanitization procedures
- Surface disinfection
- Odor control
- Window cleaning
- Bathroom cleaning
- Guest relations
- Mopping and sweeping
- Washing windows
- Customer feedback management
- Floor scrubber machines
- Vacuuming
Languages
3,3
Education and Training
other,other,other
Timeline
Housekeeping Cleaner
hilton
12.2023 - 12.2024
Janitor Cleaner
casa marina
01.2017 - 08.2021
Houseman Supervisor
days-inn hotel
02.2014 - 03.2016
4th degree - English Class
Miami Dade College
High School Diploma -
Lycee National De Petion Ville
Associate of Arts - Music Education
Nazarreen
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