Jean-Samuel Morais-Ste-Marie
QUEBEC,QC
Summary
Customer-Focused Professional with over 15 years of experience in building relationships and delivering exceptional service in high-performance environments. Developed personalized experiences that fostered trust and loyalty while identifying opportunities for improvement and creating value for both clients and businesses. Emphasized communication, adaptability, and a passion for technology to drive client growth and success.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Barman/Server
La Tanière3
QUEBEC
07.2024 - Current
- Crafted and served a diverse selection of beverages, enhancing customer satisfaction.
- Managed bar inventory and coordinated timely restocking, ensuring smooth operations.
- Maintained cleanliness and organization of the bar area.
- Assisted in creating new drink recipes for seasonal menus.
- Built rapport with customers, delivering personalized service to enhance overall experience.
Recording Studio Manager
Le Studio Rose
Québec, Quebec
05.2019 - Current
- Managed daily operations of a recording studio.
- Coordinated client consultations for customized musical arrangements.
- Developed marketing strategies to enhance brand visibility and engagement.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Hosted special events to boost brand awareness and increase community engagement.
- Oversaw daily studio operations and managed booking schedules.
- Coordinated recording sessions with artists and production teams.
- Maintained audio equipment and ensured optimal functionality.
- Developed client relationships to foster collaboration and communication.
- Monitored sound quality during recordings for consistency.
- Maintained the budget for each session and monitored expenses to ensure they stayed within allocated amounts.
Bar Chef
Restaurant L’Orygine
Québec, Quebec
05.2018 - 07.2024
- Crafted innovative cocktails using fresh ingredients and seasonal flavors.
- Managed bar inventory and ordered supplies to ensure stock availability.
- Trained new staff on drink preparation and customer service standards.
- Collaborated with kitchen staff to create cohesive food and drink pairings.
- Engaged customers with personalized service to enhance dining experience.
- Developed signature drinks that reflected the restaurant's unique culinary theme.
- Implemented safety protocols for handling glassware and bar equipment.
Hotel Manager
De La Luna Retreat (Panama)
01.2016 - 07.2017
- Managed daily hotel operations and ensured high guest satisfaction levels.
- Oversaw staff training and development to enhance service delivery standards.
- Coordinated special events and activities to enrich guest experiences at the retreat.
- Implemented cost-control measures to optimize resource utilization in hotel operations.
- Established relationships with local vendors for sourcing quality supplies and services.
- Developed marketing strategies to promote the retreat's unique offerings and packages.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Salesperson
BSP concept
Montreal, Quebec
06.2014 - 03.2015
- Developed key customer relationships to increase sales.
- Developed strong relationships with clients through regular communication and follow-ups.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Assisted customers in selecting products that meet their needs and preferences effectively.
- Collaborated with team members to create effective sales strategies and promotional campaigns.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Participated in training sessions to stay updated on new products and industry trends.
- Provided feedback to management on customer preferences and market trends for strategic planning.
Education
Associate of Arts - Digital Music
Université De Montréal
Québec, QC 09.2015 - 06.2017
Petit-Séminaire-de-Québec
Québec, QuebecSkills
- Customer engagement
- Client relationship management
- Salesmanship
- Effective communication
- Event coordination
- Staff training
- Team collaboration
- Attention to detail
- Problem solving
- Creativity and innovation
- Patience and tolerance
- Memory retention
- Golf skills
- Marketing strategy development
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Affiliations
- Music
- Golf
- Cinema
- Hockey
- Restaurants
- Arts
Timeline
Barman/Server
La Tanière3
07.2024 - Current
Recording Studio Manager
Le Studio Rose
05.2019 - Current
Bar Chef
Restaurant L’Orygine
05.2018 - 07.2024
Hotel Manager
De La Luna Retreat (Panama)
01.2016 - 07.2017
Associate of Arts - Digital Music
Université De Montréal
09.2015 - 06.2017
Salesperson
BSP concept
06.2014 - 03.2015
Petit-Séminaire-de-Québec