Jean Pierre Shema
Ottawa
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Team Leader
Dublin Airport
03.2023 - Current
- Managed conflict resolution among a team of 15 employees, fostering a positive and collaborative work environment.
- Documented any incidents or issues and escalated them
- Assisted in recruitment to build team of top performers.
- Trained new screening officers and ensured that the team stayed updated on the latest security protocols, technology, and procedures.
- Supervised a team of screening officers to ensure they are performing their duties accurately and adhering to the procedure.
Screening Officer
Dublin Airport
12.2021 - 03.2023
- Conducted security checks on passengers using metal detectors, body scanners, and X-ray machines to detect prohibited items and potential threats
- Identified and reported suspicious items or activities, ensuring the safety of passengers and aircraft
- Confiscated prohibited items (e.g., weapons, sharp objects, or liquids) and documented these items according to airport security protocols
- Assisted passengers with security procedures, explaining regulations and ensuring compliance with airport security requirements
Store Manager
JD Sport Fashion
09.2019 - 12.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Civil (Structural) Engineering
Technology University Dublin
Ireland, Dublin05-2024
Skills
- Teamwork and collaboration
- Team motivation
- Problem-solving
- Attention to detail
Languages
English
Full Professional
Swahili
Full Professional
French
Elementary
Timeline
Team Leader
Dublin Airport
03.2023 - Current
Screening Officer
Dublin Airport
12.2021 - 03.2023
Store Manager
JD Sport Fashion
09.2019 - 12.2021
Bachelor of Science - Civil (Structural) Engineering
Technology University Dublin
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