Jean Paul Nyabyenda
Regina,Canada
Summary
Professional with over 7 years of successful experience in the Management of research and development projects for Public and Non-Public institutions (Community-Based Organizations (CBOs), which includes with focus on Gender, Youth, and Social inclusiveness in the agriculture value chain, and smallholder farmer support. Excellence performance and contributions to the success of market system development (MSD) in the agricultural value chain and environmental-based projects. Consultant in policy analysis, design, and implementation backed by training in agricultural and environmental sciences. Assistance in data analysis and reporting for effective and sustainable evidence-based policies and programs in Rwanda's Agriculture Sector. Certified Cooperative and incubation management trainer in the aspects of Cooperative governance, strategic and business planning, village saving and loans, and financial management. Experienced in high-paced environments, and developed strong organizational and multitasking abilities in collaborative settings. Transitioning into a new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
Intelcom courrier canada inc.
01.2024 - 09.2024
- Assist in managing and coordinating the evening shift team of package handlers
- Sort and scan parcels from the warehouse, and arrange them according to the order of the scheduled routes per day (Sept-Iles, Mata, Baie-Comeau, Malbaie, Rivière du Loup, and Québec Cité)
- Coordinate and manage delivery partners, allocate optimized routes to drivers
- Participate in the development of procedures and work methods in collaboration with operations supervisors, and monitor Key Performance Indicators (KPIs)
- Monitor deliveries made by delivery partners in real time and, if necessary, intervene by finding solutions to meet company objectives
- Ensure the use of health & safety at work methods and behaviors within the team
- Scan parcels from the warehouse, and deliver them according to daily scheduled routes (Quebec City, especially Chauveau and Lac St Charles)
- Pick-up of customized orders, whether small or medium-sized goods or heavy loads
- Daily reporting of deliveries using appropriate software and platforms
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Observed packing operations to verify conformance to specifications.
Regional Value Chain Coordinator
Maastricht School of Management
12.2019 - 11.2023
- Analyze and participate in the meetings to improve the internal processes for the company's operational efficiency
- Coordinating the project that was aiming at Strengthening Education for Sustainable Agricultural Development in Rwanda (SEAD and SEAD West Project)
- The partner institutions such as the University of Rwanda, INES Ruhengeri, Vocational Schools, and Community Based organizations (CBOs) enhanced their capacity in Research and Innovation, Curriculum review/development, and transfer of technology to the community, especially Maize, Potato, Dairy, Poultry, Beans, and Horticulture smallholder farmers
- Successfully facilitated the development of Service training and Innovation centers (STICs) – a model that is linking knowledge institutions in the enhancement of public-private partnership through a value chain approach, focusing on business development, knowledge creation, and technology transfer
- Three centers of excellence one on producing and distribution of potato seeds, Agro-Tourism Center and another one on Dairy Business, Research and Training were established and implemented
- Developed and implemented tailor-made trainings for community based organizations (CBOs) in agro value chains with focus on youth, women, marginalized people and people with disabilities
- More than 3000 members have been trained and benefited from this skills development program
- Keeping and Maintaining project records for information sharing and reporting
- Decision making and problems solving to ensure the smooth running of activities within the institution
- Ensure the use of occupational health and safety methods and behaviors within the team
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Administrator in charge of research and innovation
University of Rwanda
07.2013 - 11.2019
- Pre-and post-award Research administrator at the University of Rwanda, College of Agriculture, Animal Sciences and Veterinary Medicine
- Successfully facilitated the grant applications and more than $15M grant awards have been raised and agreement signed
- Maintained projects database systems to track and analyze operational data for institutional research performance audits
- Assisted and facilitated the coordination of more than 10 research, and capacity development project between 2014-2019
- Assisted the University in yearly institution research performance audit
- Developing internal documents, questionnaires, data entry and reporting to the managers
- Part-time tutorial assistant of GIS, Environmental Impact Assessment and Wetland Management Course
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, schools and other colleges fostering open communication channels that improved overall organizational function.
Production Manager
Compagnie de Production de Café (COOPAC Ltd)
01.2012 - 06.2013
- Prepared and implemented more than 20 coffee buyer contracts
- Coordination with sales and production teams to optimize marketing efforts
- Understand planning, shipping, warehouse management, and inventory systems
- Managed more than 20 daily routes/schedules for shipments and deliveries
- Supported quality assurance team at the coffee production line (5 coffee washing stations in western Rwanda and dry 1 dry mill, in addition to a coffee roasting unit
- Ensure that cleaning and disinfection data sheets for the production area are kept up to date
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
Private Security Officer
Delta Security
01.2012 - 06.2013
- Reduced risk of theft with vigilant monitoring of high-value assets in secured locations. At least 30% of loss reduced.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Established strong relationships with clients, ensuring clear communication channels for addressing concerns or issues.
- Cultivated a team-oriented environment among security personnel by fostering open communication lines and promoting collaboration.
- Enforced parking regulations to maintain orderliness within the designated area while guaranteeing vehicle safety.
- Ensured compliance with local laws, regulations policies regarding safety protocols through continuous training programs for security staff.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- I maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports of all security breaches and investigations.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.Prevent unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Coordinated with local law enforcement during investigations, aiding in the resolution of several critical incidents.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
Education
Associate of Arts - Leadership, Project and Team Management
Maastricht School of Management
Netherlands06.2021
Master of Arts - Public Administration
University of Central Florida
Florida, US01.2020
Bachelor of Science - Agriculture
National University of Rwanda
Butare, Southern Province01.2012
Diploma of Secondary Studies - General Science
Petit Séminaire Saint Léon Kagbayi
08.2005
Skills
- Project management
- Organization leadership
- Problem-Solving
- Market system development
- Digital literacy
- Coaching
- Key Performance Indicators
- Work Planning and Prioritization
- Operations Management
- Strategic Planning
- Performance Improvement
- Budget Development
- Proposal evaluation
- Compliance Monitoring
- Research skills
- Grants Management
- Ethical standards
Languages
French
Full Professional
English
Training
- Training of Trainers in Business incubation and start up management, Maastricht School of Management, 2020-2023
- Trainers of Cooperative Management and Leadership, Q point Group, Netherlands, 2020-2023
- Training of Trainers in Project management, Maastricht School of Management, 2020-2023
Academictraining
- National University of Rwanda, Butare, Southern Province, Bachelor of Agriculture: Soil and Environmental Management, 01/01/07, 11/30/11
- University of Central Florida, USA, Masters of Research Administration, Major Public Administration (MRA), 01/01/18, 12/31/20
- Maastricht School of Management, Diploma in Cyclical Management and Leadership for Middle Managers, 01/01/21, 06/30/21
- Petit Séminaire Saint Léon Kagbayi, Gitarama, Rwanda, Diploma of Secondary Studies, 09/01/98, 08/15/05
Certification
- CPR/AED Certification from CNESST Quebec
- Project Management Professional (PMP)
- Security Guard - Private Security Bureau of Quebec
- Narcotics Detection Dog Handler Certification – Various Law Enforcement Agencies or K9 Trainer Associations.
Timeline
Team Leader
Intelcom courrier canada inc.
01.2024 - 09.2024
Regional Value Chain Coordinator
Maastricht School of Management
12.2019 - 11.2023
Administrator in charge of research and innovation
University of Rwanda
07.2013 - 11.2019
Private Security Officer
Delta Security
01.2012 - 06.2013
Production Manager
Compagnie de Production de Café (COOPAC Ltd)
01.2012 - 06.2013
Associate of Arts - Leadership, Project and Team Management
Maastricht School of Management
Master of Arts - Public Administration
University of Central Florida
Bachelor of Science - Agriculture
National University of Rwanda
Diploma of Secondary Studies - General Science
Petit Séminaire Saint Léon Kagbayi
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