Jean-Paul Amaral
Halton Hills,ON
Summary
Dedicated account management leader well-versed in working at national level. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and streamlining processes.
Overview
15
15
years of professional experience
Work History
National Account Manager
Johnson Controls
Toronto, ON
09.2008 - Current
- Drove incremental product sales to over $4M, opening new national account customers across Canadian markets.
- Managed customer relationships with key stakeholders in the retail industry.
- Directed and coordinated products, services and sales activities.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Maintained accurate records of sales activities including customer contacts, meetings, presentations.
- Resolved customer complaints regarding sales and service.
- Provided timely customer service resolution for all escalated issues from national accounts.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Collaborated closely with internal departments such as finance, operations, and legal teams.
- Ensured compliance with company policies, procedures, and regulations when working with national accounts.
Education
Electrical Engineering Technician - Electrical Engineering
George Brown College
Toronto, ON04-1989
Skills
- Sales Pipeline Management
- Solution Selling
- Business Growth and Retention
- Cold Calling Expertise
- Business Strategies
- Sales Presentations
- Account Management
- Contract Negotiations
- Client Relationship Building
- Account Development
Affiliations
- Actively participates in Summer sports like Baseball, Golf & Tennis and Winter sports like Curling & Hockey
Accomplishments
- Achieved Master Circle recognition at Johnson Controls three of the last 5 years
Languages
Portuguese
Limited
French
Limited
References
References available upon request.
Timeline
National Account Manager
Johnson Controls
09.2008 - Current
Electrical Engineering Technician - Electrical Engineering
George Brown College
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