Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JEAN NUNES MACHADO

San Jose

Summary

Dedicated and results-driven professional with over 8 years of experience in the financial sector, specializing in customer service, operations management, and process improvement. Trilingual in English, Spanish, and Portuguese, with strong interpersonal and cross-cultural communication skills. Recognized for punctuality, commitment, and a strong work ethic, consistently contributing to company growth and team success. Proven ability to implement continuous improvement initiatives that enhance efficiency, employee engagement, and community impact. Residing in the United States for the past 4 years, originally from Brazil, with a deep commitment to both professional excellence and family values.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Manager I, II and III

SICREDI
01.2018 - 05.2020
  • Company Overview: An institution active in the financial market, offering more than 300 products and services to its members, it is currently present in almost all Brazilian states and is among the main financial and banking institutions in the country.
  • Employee management, acting in the process of recruitment, selection, training, demand direction, and operational administration. Directly managing teams up to 30 people.
  • Monitoring of the entire workflow of the branch: cashiers, administrative, business area, and security/property cleaning.
  • Responsible for analyzing employees' goals and performance.
  • Serving costumers in the branch and on visits.
  • Support in prospecting new clients, product sales and loyalty building.
  • Responsible for analysis and credit committees.
  • Recovery of the branch's delinquent loan portfolio, through debt renegotiation and/or partial/total collections. The operations where we were able to improve the guarantees offered totaled more than R$8.000.000,00 (~US$1,4MM)
  • Expansion of healthy credit portfolio for branch by actively working with members with payment potential. In the first year we added more than R$19.000.000,00 (~US$3,5MM) of new credit for members with good scores, equity, and physical guarantees.

Business Advisor I - Payment Means and Consortium

SICREDI
08.2015 - 01.2018
  • Sales management and maintenance of the consortium
  • bank payment slip, and supplier payment targets.
  • Support to the branches in the administrative and bureaucratic processes of the products listed above.
  • Support to branches in product sales and identification of target audience, through on-site visits.
  • Training for the agencies related to the products (flows, documentations, sales and implementations).
  • For 3 consecutive years we have met and exceeded the consortium sales targets for the year, in the first three months of the calendar year. During this period there is a sales campaign called "Arrancadão", where all the cooperatives from the Administrative Centers of the states of Paraná, São Paulo, and Rio de Janeiro compete against each other.

Administrative Advisor I - Process and Quality

SICREDI
01.2015 - 08.2015
  • Analysis and adaptation of the processes and routines for account opening, registration update, and account closure.
  • Assistance to agencies regarding accepted legal documentation and registration process flows.
  • Implementation of an outsourced tool for cloud storage of documents related to members' accounts, in the first month there was a 60% reduction in spending on printing documents, after 3 months the reduction reached 79%. Later, the same tool was expanded to other areas of the cooperative, such as credit granting and consortium.

Credit Analyst I

SICREDI
05.2014 - 01.2015
  • Analysis of credit proposals above the maximum authority of the branch, seeking to identify possible structural and accounting weaknesses in the companies of the associates who were applying for credit, as well as in the financial lives of individuals.
  • Management and supply of information to the board of directors regarding possible defaults on the credit product.
  • Development/improvement of a tool to supply the board and managers with relevant information about the credit portfolio of each branch, such as actual and expected defaults, so that it would be possible to act in advance on each credit operation existing in the branches, thus reducing the risk of non-receipt. The tool developed was only replaced in 2019 by another tool delivered nationally by the institution.

Business Manager Individuals I

SICREDI
01.2014 - 05.2014
  • Prospecting for new associates to increase the client portfolio.
  • Loyalty and product offerings for members and non-members.
  • Sale of products such as credit, consortium, insurance, investments, cards, and others.
  • Conducting visits to their properties to assess payment capabilities and asset composition.
  • In a neighboring city, I was responsible for the portfolio of members in the agricultural area, where I managed to grow the portfolio of members (37%) and credit (25%) with the offer and presentation of lines of credit subsidized by the government, which has interest rates much lower than those normally practiced.

Treasurer

SICREDI
11.2012 - 01.2014
  • Management of the branch’s cash and employees in the cashier function and ATMs.
  • While in this position, I was able to eliminate differences in the safe’s balance, which were commonplace, by developing a dynamic movement tracking spreadsheet. The spreadsheet was disseminated to all the branches of the cooperative and is still in use today.

Branch Administrative Assistant

SICREDI
11.2011 - 11.2012
  • Supporting the branch in the administrative work of opening and closing accounts.
  • Archiving member documentation and account/service contracts.
  • Documents were properly organized, which led to improved identification and filing.

Intern and Issuing Assistant

ÁGUIA QUÍMICA LTDA
11.2009 - 11.2011
  • Company Overview: Company in the industrial sector, producing mainly resins and varnishes for the paint and solvent industries.
  • Generating electronic invoices for the sold products.
  • Follow-up, management, and organization of finished goods inventory.
  • People management, being the team 5 forklift operators.
  • Responsible for loading, identifying and inspecting trucks.
  • First contact with direct management of people, development of management and leadership skills.

Intern

SECRETARY OF STATE FOR ADMINISTRATION AND SOCIAL SECURITY
08.2008 - 08.2009

Education

Executive MBA - Leadership and People Management

Fundação Getúlio Vargas (FGV)
01.2019

Bachelor’s Degree - Business Administration

Universidade Estadual De Ponta Grossa (UEPG)
Paraná, Brazil
01.2012

Technical Degree - Business Management

Colégio Sant'Ana
01.2007

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Employee development
  • Public speaking

Certification

  • ANBIMA - CPA10 and CPA20 Certification - valid until 2026
  • International Leader Coach Certification - Leaderart - 2019.
  • Development of Sicredi PR/SP/RJ Advisors - Fundação Dom Cabral - 2016.
  • Training in Public Speaking - Effective communication in public - Evoluart - 2016.
  • LTM - Leadership Training for Managers - Dale Carnegie & Associates Inc - 2016.

Languages

Portuguese
English
Spanish

Timeline

Branch Manager I, II and III

SICREDI
01.2018 - 05.2020

Business Advisor I - Payment Means and Consortium

SICREDI
08.2015 - 01.2018

Administrative Advisor I - Process and Quality

SICREDI
01.2015 - 08.2015

Credit Analyst I

SICREDI
05.2014 - 01.2015

Business Manager Individuals I

SICREDI
01.2014 - 05.2014

Treasurer

SICREDI
11.2012 - 01.2014

Branch Administrative Assistant

SICREDI
11.2011 - 11.2012

Intern and Issuing Assistant

ÁGUIA QUÍMICA LTDA
11.2009 - 11.2011

Intern

SECRETARY OF STATE FOR ADMINISTRATION AND SOCIAL SECURITY
08.2008 - 08.2009

Technical Degree - Business Management

Colégio Sant'Ana

Executive MBA - Leadership and People Management

Fundação Getúlio Vargas (FGV)

Bachelor’s Degree - Business Administration

Universidade Estadual De Ponta Grossa (UEPG)

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