Jean Momba
Edmonton,AB
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Disability Support Specialist
Entrust disability center
Edmonton, AB
09.2020 - Current
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Created training materials for new hires on the company's procedures and policies.
- Provided emotional support to individuals with physical or mental disabilities.
- Maintained records of services provided, client progress, and goals achieved.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Used Car Dealer
Mark
Edmonton, AB
01.2023 - 11.2023
- Reviewed sales records daily in order to maintain accurate inventory levels at all times.
- Tracked sales data over time in order to analyze patterns of customer purchases.
- Provided accurate information about vehicles to customers regarding features, advantages, and benefits of each model.
- Performed minor maintenance services on vehicles, such as oil changes and tire rotations.
- Prepared paperwork for new and used vehicle sales, such as contracts, titles, and warranties.
Customer Service Representative
Extrashine cleaning company
Edmonton, AB
05.2021 - 10.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front Desk Receptionist
Reginald
Edmonton, AB
05.2021 - 10.2022
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Painter Supervisor
Jorge Cuervo
Edmonton, AB
05.2019 - 11.2019
- Participated in negotiations with vendors in order to secure competitive pricing for supplies.
- Tracked costs associated with each project including labor hours, material costs.
- Developed strategies to minimize waste generated during painting projects.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Prepared estimates for clients based on scope of work and materials needed.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
Diploma - Business management H.R
Career city college
12.2023
Skills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Management
- Customer Assistance
- Attention to Detail
- Data Entry
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Used Car Dealer
Mark
01.2023 - 11.2023
Customer Service Representative
Extrashine cleaning company
05.2021 - 10.2023
Front Desk Receptionist
Reginald
05.2021 - 10.2022
Disability Support Specialist
Entrust disability center
09.2020 - Current
Painter Supervisor
Jorge Cuervo
05.2019 - 11.2019
Diploma - Business management H.R
Career city college
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