Jean-Michel Forget
Montreal,QC
Summary
Étudiant en éducation spécialisée faisant preuve de dynamisme, de patience et de détermination. Besoin et envie d'apprendre différentes techniques d'intervention auprès de clientèles ayant différentes problématiques d'adaptation. Je suis un individu qui se préoccupe du bien-être des personnes vivant avec des difficultés physiques ou intellectuelles et je possède l'ouverture d'esprit nécessaire pour les accompagner dans leurs cheminements quotidiens.
Overview
9
9
years of professional experience
Work History
Sales Associate
Mark's Work Wearhouse
10.2019 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Waiter
Résidence L'Oiseau Bleu (Senior's Residence)
10.2017 - 09.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Clerk
Maxi (Canadian Supermarket)
06.2017 - 09.2017
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Cashier
IGA Supermarket
09.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Arts - Political Science
Université De Montréal
Montreal, QC05.2026
Quebec Diploma of College Studies - General Education
Cégep À Distance
Québec05.2023
High School Diploma -
Polyvalente De Saint-Georges
Saint-Georges, QC06.2015
Skills
- Service Quality
- Team Collaboration
- Adaptable and Flexible
- Cool Under Pressure
- High Energy and Stamina
- Professional Appearance
Languages
Français
Native or Bilingual
Anglais
Native or Bilingual
Phone
581-372-2989
Hobbies and Interests
I have always been interested in the close link that exists between world politics and multiculturalism. Studying how the world of today is structured and how it is constantly evolving led me to gain a wider international perspective. It helped me realize how modern societies are more interconnected than ever before, and how important it is to preserve this interconnection while also being mindful of the cultural differences and the historical backgrounds that characterized those societies. Additionally, when I'm not reading a book about history or international relations, I very much enjoy doing all types of outdoor activities with my family and friends, including running, hiking, camping or fishing. Maintaining a high level of physical activity have always been a priority of mine, not only because it helps me improve my ability to do everyday activities, but also because I greatly value the mental health benefits that comes with an active lifestyle.
Timeline
Sales Associate
Mark's Work Wearhouse
10.2019 - 07.2023
Waiter
Résidence L'Oiseau Bleu (Senior's Residence)
10.2017 - 09.2019
Clerk
Maxi (Canadian Supermarket)
06.2017 - 09.2017
Cashier
IGA Supermarket
09.2014 - 05.2015
Bachelor of Arts - Political Science
Université De Montréal
Quebec Diploma of College Studies - General Education
Cégep À Distance
High School Diploma -
Polyvalente De Saint-Georges
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