Jean-Mathieu Alie Chartrand
Gatineau,QC
Summary
Overview
11
11
years of professional experience
Work History
Immigration Program Assistant
Government Of Canada
12.2024 - Current
- Assisted with visa applications for various categories, including family-sponsored petitions, employment-based visas, and humanitarian relief options.
- Maintained up-to-date knowledge of immigration policies, sharing insights with colleagues to improve overall team performance.
- Conducted client interviews to gather pertinent information and assess eligibility for various visa programs.
- Assisted in drafting clear, concise, and compelling written materials for cases, resulting in a high success rate for applications.
- Resolved complex immigration issues with detailed research and accurate interpretation of laws and regulations.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Developed strong rapport with clients from diverse backgrounds by demonstrating empathy and understanding during difficult moments in their immigration journey.
Hotel Receptionist
Hotel V
09.2022 - 12.2024
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Medical Messenger
CISSSO
06.2020 - 06.2021
- Reception and delivery of biological samples for hospitals, CLSCs and CHSLDs
- Parcel and mail delivery (internal and external)
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
Assistant Bartender
Nordik Nature Spa
01.2019 - 05.2020
- Receipt and storage of products
- Inventory management
- Closed out cash register and prepared cashier report at close of business.
- Collaborated with kitchen staff to expedite food orders for bar patrons while ensuring high-quality presentation standards were met.
- Assisted bartenders in maintaining keg inventory, changing out depleted kegs, and ensuring proper gas levels for optimal draft beer quality.
Security Guard and Patroller
Garda World
01.2014 - 01.2017
- Ensure security and maintain order
- Prevent agitation and theft
- Daily report writing
- Provide first aid
- Event supervision
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Education
Certificate of the Private Security course – Guarding -
Réseau-Tech
Gatineau, QC01.2018
High School Diploma -
Centre L’Escale High School Diploma
Gatineau, QC05-2014
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Creative problem solving
- Document preparation
- Workload management
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Immigration Program Assistant
Government Of Canada
12.2024 - Current
Hotel Receptionist
Hotel V
09.2022 - 12.2024
Medical Messenger
CISSSO
06.2020 - 06.2021
Assistant Bartender
Nordik Nature Spa
01.2019 - 05.2020
Security Guard and Patroller
Garda World
01.2014 - 01.2017
Certificate of the Private Security course – Guarding -
Réseau-Tech
High School Diploma -
Centre L’Escale High School Diploma
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