Jean Manansala
PRINCE ALBERT,SK
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Medical Office Assistant
Cooperative Health Center
09.2022 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
TEAM MEMBER(FRONTLINER/CASHIER)
TIM HORTONS
01.2018 - Current
- Attentively Take customers order and punch them into the till
- Prepares Customer’s order and make sure they are accurate
- Helps maintain store cleanliness
- Filling up stocks needed for daily operations.
Hostess/ Server
CARRIAGE HOUSE INN (HOTEL)
08.2015 - 12.2016
- Plan out the seating chart and organize the reservations
- Make sure all menus are wiped and clean
- Greets guests, escorts them to their table, pull seat out for the ladies, and present menus
- Make sure the server is aware they have been sat
- Attends to guest queries/complaints and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons is met
- Answer phone calls and take phone reservations and make sure that all reservations are noted
- Receive payment by cash, check, credit cards, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas.
Food Counter Attendant
TIM HORTONS
- 07.2015
- Taking customers order and punch them into the till
- Filling up stocks needed for the operation
- Counting sales and prepares for deposit
- Help maintains store cleanliness.
Call Center Agent/Telemarketer
SANTEL
01.2004 - 01.2008
- Received inbound and making outgoing calls to assist customers for their concerns and inquiries
- Ensures quality of service meet and satisfy every guest's concerns
- Contributing to the achievements of company's quota.
Cashier
CHOWKING FOODS CORPORATION
01.2003 - 01.2000
- Taking customers order and punch them into the till
- Preparing beverages and over the counter orders
- Serving customers to their tables
- Refilling back ups and stocks needed for the store operation
- Settles and attends to minor customer's complaint.
Education
Medical Office Assistant -
East-West College
Calgary, AB09.2022
Bachelor of Science in Nursing -
University of Northeastern Philippines
01.2000
Secondary -
University of Saint Anthony
01.1999
Elementary -
Iriga Central School
01.1995
Skills
- Has an excellent communication skills, developed through experience in my previous jobs
- Capable of analyzing and solving problems
- Flexible team player who prospers in a fast work environment based on past experiences
- Responsible for all the tasks assigned
- Sterilizing Procedures
- Medical Records Maintenance
- EMR Software
- Patient Demographics
- Understanding of Medical Terminology
- Problem-Solving
- Appointment Scheduling
- Multitasking and Organization
Languages
English
Full Professional
Timeline
Medical Office Assistant
Cooperative Health Center
09.2022 - Current
TEAM MEMBER(FRONTLINER/CASHIER)
TIM HORTONS
01.2018 - Current
Hostess/ Server
CARRIAGE HOUSE INN (HOTEL)
08.2015 - 12.2016
Call Center Agent/Telemarketer
SANTEL
01.2004 - 01.2008
Cashier
CHOWKING FOODS CORPORATION
01.2003 - 01.2000
Food Counter Attendant
TIM HORTONS
- 07.2015
Medical Office Assistant -
East-West College
Bachelor of Science in Nursing -
University of Northeastern Philippines
Secondary -
University of Saint Anthony
Elementary -
Iriga Central School
References
Character references available upon request
References
Character references available upon request
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