Jean-Luc V. Osborne
Delta,Canada
Summary
Highly courteous and bilingual communicator with over 5 years of experience in customer service, leadership, and team management. Skilled at building strong relationships with diverse groups of people and known for creating positive environments in high-pressure settings. Demonstrated strong leadership abilities, consistently advancing in roles due to reliability, problem-solving skills, and dedication to excellence.
Overview
9
9
years of professional experience
Work History
Medical Volunteer
Medical Volunteer for Physician Training
01.2016 - Current
- Coordinate setup of medical imaging equipment for clinical education courses and international seminars, ensuring optimal functionality
- Serve as a model in musculoskeletal imaging courses, facilitating hands-on learning for medical professionals
- Collaborate with multidisciplinary teams to ensure smooth operations during educational events
Manager
Browns Socialhouse
09.2021 - Current
- Oversee restaurant operations, ensuring proper opening and closing procedures
- Manage a team of 10+ staff members, maintaining high standards of service and efficiency during busy shifts
- Monitor and address customer concerns, ensuring excellent satisfaction and resolving conflicts swiftly
Bartender & Server
Browns Socialhouse
09.2021 - Current
- Delivered exceptional service, creating an inviting and friendly atmosphere for guests
- Demonstrated expertise in mixing drinks, taking orders, and managing customer preferences to enhance the dining experience
Team Leader
Kennedy Landscaping
05.2021 - 09.2021
- Led a team of 3 employees, delegating tasks and overseeing daily operations on landscaping projects
- Ensured quality control, guaranteeing that work met client expectations and company standards
- Performed routine landscaping tasks such as mowing, hedging, fertilizing, and garden maintenance
- Ensured safe and efficient use of equipment and tools while maintaining a clean and organized work environment
Education
Bachelor of Science - Biology
The University of British Columbia
04.2023
High School Diploma -
South Delta Secondary School
06.2018
Skills
- Leadership & Team Management
- Customer Service Excellence
- Bilingual Communication (English/French)
- Medical Imaging Support
- Conflict Resolution
- Time Management & Prioritization
- Inventory & Equipment Management
Accomplishments
- Leadership & Team Management
- Customer Service Excellence
- Bilingual Communication (English/French)
- Medical Imaging Support
- Conflict Resolution
- Time Management & Prioritization
- Inventory & Equipment Management
Professional Development
- DELF B2 French profficiency
- Lifeguarding: Bronze cross and Bronze medallion
- Certified First Responder
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager
Browns Socialhouse
09.2021 - Current
Bartender & Server
Browns Socialhouse
09.2021 - Current
Team Leader
Kennedy Landscaping
05.2021 - 09.2021
Medical Volunteer
Medical Volunteer for Physician Training
01.2016 - Current
High School Diploma -
South Delta Secondary School
Bachelor of Science - Biology
The University of British Columbia
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