JEAN-LUC DUSHIME
Windsor,Canada
Summary
Ever since I was young, the volunteer work I have done under the close supervision of Sr. Helen Petrimoulx and later with the Refugee Sponsorship Program has left a lasting impression on me and a eagerness to have a career in humanitarian work.
More specifically I have volunteered for Angela Rose Shelter as a mover, as an administrative assistant maintaining the database for the Refugee Sponsorship Program and more recently for an amazing organization, Allies for Refugee Integration where i was tasked with advising co-sponsors on how to provide the best possible start for newcomers.
As mentioned this has left a lasting impression on me and has given an immense respect for the work Sponsorship Agreement Holders do in helping the most vulnerable among us.
I am reliable, punctual and a fast learner with an eagerness to apply these qualities to a position that requires not only the utmost attention to detail but also a deep compassion and love for refugees.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Most Relevant: Allies for Refugee Integration
01.2020 - 01.2021
- Coordinating meetings
- Presenting critical information regarding the Canadian immigration system
- Assisting newly arrived refugees at port of entry and verifying documentation
- Ensuring that all parties concerned are up to date on COVID-19 and quarantine guidelines
- Technical assistance for remote meetings
Dispatcher/Emergency Breakdown Assistant/Fleet Maintenance Assistant (Bilingual)
CANXXUS
04.2024 - 01.2025
- Locating vendors in remote areas for emergency breakdown requests and ensuring the full maintenance and repairs of heavy equipment in all 50 States and all Canadian Provinces and territories
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Ensuring repair orders are clearly drafted to include the correct location, mechanical issue and billing information to ensure vendors have the correct information to repair various types of heavy commercial equipment
- Maintaining company databases
Bilingual Client Interaction Coordinator
Lifeworks formerly Morneau Shepell
01.2021 - 09.2022
- Assisting employees from various companies in Canada and the United-States in applying for short-term disability, workers compensation, Sick leave and other HR matters
- Documenting workplace incidents such as auto accidents, workplace harassment, general liability claims and other accidents for company management
- Assisting employees in correctly documenting prolonged absences in company portals and other technical matters
- Scheduling/Administering/Coordinating meetings between employees and disability case managers
- Answering employee questions relating to Short-term disability and various other types of leaves
- Training new employees
Bilingual Insurance Service Broker
HUB International
01.2019 - 01.2020
- Remarketing clients to various other Insurance company partners within HUB to retain them in our brokerage
- Advising clients on the intricate details of their home and auto policies
- Negotiating payment options with Insurance companies to assist financially distressed clients
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Administrative Assistant
Canada Border Service Agency
01.2016 - 12.2018
- Assigned to the fixed infrastructure department which was charged with maintaining CBSA's real property, communication equipment and utilities in South-Western Ontario
- Primary function was to organize, oversee and report to department managers on infrastructure projects involving contractors and subcontractors
- Co-ordinated projects by organizing meetings on the phone and by email
- Oversaw projects, often times on location to accurately report the progress to department managers
- Maintained a database on Excel
- Acted as the technical advisor to members of other CBSA departments in regard to infrastructure and communication equipment issues
Education
Bachelor of Arts - Political Science (Honours)
University of Windsor
Windsor, ON01.2018
Skills
- Native english and french speaker (perfectly bilingual)
- Empathetic
- Reliable and punctual
- Excellent organizational skills
- Strong work ethic
- Data entry experience with Excel
- Reliable team member
- Quick and eager learner
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Dispatcher/Emergency Breakdown Assistant/Fleet Maintenance Assistant (Bilingual)
CANXXUS
04.2024 - 01.2025
Bilingual Client Interaction Coordinator
Lifeworks formerly Morneau Shepell
01.2021 - 09.2022
Administrative Assistant
Most Relevant: Allies for Refugee Integration
01.2020 - 01.2021
Bilingual Insurance Service Broker
HUB International
01.2019 - 01.2020
Administrative Assistant
Canada Border Service Agency
01.2016 - 12.2018
Bachelor of Arts - Political Science (Honours)
University of Windsor
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