Jean Kim
Montrose
Summary
Accomplished operations supervisor known for optimizing resource utilization and enhancing performance monitoring. Demonstrated success in administrative recordkeeping, task delegation, and developing effective workflow processes to achieve key performance metrics. Proven ability to manage task delegation and develop comprehensive reporting procedures, driving measurable success across operational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
US Navy
JBPHH, HI
01.2021 - Current
- Evaluated personnel performance, providing constructive feedback for continuous improvement initiatives.
- Optimized resource utilization by effectively managing inventory levels and identifying cost-saving opportunities.
- Collaborated closely with senior leadership to align division goals with overarching organizational objectives.
- Developed comprehensive reporting procedures to track progress towards key performance metrics accurately.
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
International Operations Specialist
Open Bank
Los Angeles, CA
03.2019 - 01.2021
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and maintained structured filing system for exporter and importer contracts and shipping documents to enhance operational efficiency.
Universal Banker
Open Bank
Los Angeles, CA
08.2018 - 03.2019
- Promoted bank products and services, increasing awareness among clients.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Strengthened customer relationships as the first line of communication and provided timely resolution of queries or concerns, enhancing overall satisfaction and retention.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06-2018
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff development and training
- Documentation and recordkeeping
- Schedule coordination
- Customer relationship development
- Administration and operations
- Phone and email etiquette
- Data entry
- Microsoft office
- Workflow planning
Certification
- Certified Computer Operator, USMAP
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Operations Supervisor
US Navy
01.2021 - Current
International Operations Specialist
Open Bank
03.2019 - 01.2021
Universal Banker
Open Bank
08.2018 - 03.2019
Bachelor of Arts - Sociology
University of California, Riverside