Jean-Jaures N'Guessan
Ottawa,ON
Summary
Swiss Army Knife type of marketer Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Dynamic individual with hands-on experience in Content Marketing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Content Marketing Specialist
Impacter__
11.2022 - 03.2023
- Created on-brand, best-in-class content, tailored to appropriate customers and built acquisition and adoption campaigns for prospects and customers.
- Implemented A/B testing methods to refine messaging, design elements, and distribution channels for maximum impact.
- Increased audience engagement by creating and implementing innovative content marketing strategies.
Customer Service Representative
Total Systems Services, TSYS
12.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Football Coach
North Bay Selects Soccer Club
06.2019 - 09.2021
- Developed practice schedules that maximized efficiency while allowing time for rest and recovery periods.
- Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.
- Improved player skills through personalized training sessions tailored to individual needs.
Education
High School Diploma -
University of Ottawa
Ottawa, ON04.2026
Skills
- Social Media Marketing
- Copy Editing
- Adobe Photoshop
- WordPress
- Conversion Rate Optimization
- Time Management
- Project Management
- Keyword Research
- Teamwork and Cooperation
- Time management mastery
- SEO proficiency
- Market Research
- Social Media Strategy
Skills
Social Media Marketing, Copy Editing, Adobe Photoshop, WordPress, Conversion Rate Optimization, Time Management, Project Management, Keyword Research, Teamwork and Cooperation, Time management mastery, SEO proficiency, Market Research, Social Media Strategy
Timeline
Content Marketing Specialist
Impacter__
11.2022 - 03.2023
Customer Service Representative
Total Systems Services, TSYS
12.2021 - 02.2023
Assistant Football Coach
North Bay Selects Soccer Club
06.2019 - 09.2021
High School Diploma -
University of Ottawa
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