Jean Ismael
Fort Erie
Summary
To obtain a position in a professional field that will enable me to utilize my experience gained to the overall effectiveness and growth of the organization.
Overview
13
13
years of professional experience
Work History
Sanitation Worker
Rich’s Products
08.2014 - Current
- Cleaning of all equipment including dis-assembly and reassembly in correct manner
- Responsible for the timely cleaning of specific plant areas and structure per Master Sanitation schedule
- Responsible for the proper use and handling of equipment’s such as man lifts and pressure washer
- Observed all safety rules and followed good manufacturing policies
General Labourer
CNN Staffing
03.2013 - 08.2014
- Perform other laboring and elemental activities
- Assist machine operators, assemblers and other workers
- Sort, pack, crate and package materials and products
- Check and weigh materials and products
Security Guard
Cobra Int
11.2012 - 03.2013
- Patrolled assigned areas, on foot or vehicles
- Guarded against theft, vandalism and fire
- Enforced regulations of an establishment to maintain order and resolve conflicts
- Ensured that establishment safety and emergency procedures were followed
- Verified age identification of patrons
Technical Support
Minacs
03.2012 - 11.2012
- Communicated electronically and over the phone with customers experiencing technical difficulties
- Consulted user guides and technical manuals to research and implement solutions
- Collected, organized and maintained problems and solutions log for use by other technical support analysts
- Emulated or reproduced technical problems encountered by users
Customer Svcs Associate
Convergys
09.2011 - 03.2012
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listened attentively to customer needs and concerns; demonstrated empathy
- Met customer’s requirements through first contact resolution
- Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer’s requests
- Solved problems that were sometimes unstructured and that required reliance on my conceptual thinking
Education
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Niagara College
Welland, ONSkills
- Provided exemplary customer service which resulted in repeat business
- Time management and organizational skills
- Problem solving and decision-making skills
- Self-motivated and professional with excellent oral communication skills
- Ability to work in a team environment
- Strong commitment to quality customer service
Languages
English
Full Professional
French
Limited Working
Timeline
Sanitation Worker
Rich’s Products
08.2014 - Current
General Labourer
CNN Staffing
03.2013 - 08.2014
Security Guard
Cobra Int
11.2012 - 03.2013
Technical Support
Minacs
03.2012 - 11.2012
Customer Svcs Associate
Convergys
09.2011 - 03.2012
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Niagara College
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