Jean Hollman
Kamloops,BC
Summary
Dynamic Healthcare Assistant with proven expertise in patient-focused care and office administration in various healthcare settings. Skilled in empathetic, compassionate care and efficient medical records management. Demonstrates exceptional attention to detail and strategic communication, significantly enhancing patient satisfaction and operational efficiency. Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
15
15
years of professional experience
Work History
Healthcare Assistant
Brocklehurst Gemstone Care Centre
03.2021 - 06.2024
- Followed individualized care plans.
- Provided personal care for residents including bathing, grooming, dressing, oral hygiene, meals, toileting, and other duties as necessary.
- Responded to call bells/alarms.
- Observed and monitored residents health, symptoms, progress, behavourial changes.
- Utilized mechanical aides such as specialty beds, wheelchairs and lifts to move or transport residents.
- Aided in lifting, moving or transferring residents using slings and safe lifting techniques.
- Accurately document medical information, charting and maintain up-to-date records.
- Cultivated relationships with patients and families, fostering an environment of trust and open communication.
Medical Office Support Staff
Dr. Mavis E. Hollman
09.2019 - 12.2021
- Worked efficiently in a fast-paced environment.
- Assisted with day-to-day operations, opening and closing procedures, stocking medical rooms, ordering medical supplies.
- Reception, answering phones, booking appointments, greeting patients.
- Filing charts, medical records and documents, faxed referrals and laboratory requisitions.
- Handle labratory specimens and tests provided.
Office Administrative Assistant Temp
Kamloops Augering and Boring Ltd.
11.2009 - 04.2011
- Provided clerical support to company employees.
- Recorded new hires, transfers, terminations, changes in job classifications to maintain human resources files.
- Completed forms, reports, logs, and records.
- Managed phone and email correspondence with clients, contractors and professional services.
- Processed invoices, ensuring accurate recording of financial transactions in the accounting system.
- Payroll documentation and data entry.
- Managed and balanced financial statements and handled daily banking procedures.
Education
Grade 12 -
Dover Bay Secondary Highschool
Nanaimo, BCOffice Administration Certificate - Office
North Island College
Port Alberni, BCLegal Administrative Program - Legal Studies
Malaspina University
Nanaimo, BCHealthcare Assistant Certificate - Health Care Administration
Thompson Rivers University
Kamloops, BC2022
Skills
- Customer Service
- Strategic Communication
- Team Leadership
- Management
- Time Management
- Attention to Detail
- Conflict Resolution
- Office Administration
- Legal Administration
- Patient-focused care
- Dementia and Alzheimer's knowledge
- Empathy and Compassionate Care
- Care Monitoring
- Patient Assessment/ Observation
- Patient Vital signs
- Emotional and Social Support
- Activities of Daily Living ADL Support
- Certified in CPR/AED
- First Aid Certification
- Medical Records Management
Languages
English
Native or Bilingual
Timeline
Healthcare Assistant
Brocklehurst Gemstone Care Centre
03.2021 - 06.2024
Medical Office Support Staff
Dr. Mavis E. Hollman
09.2019 - 12.2021
Office Administrative Assistant Temp
Kamloops Augering and Boring Ltd.
11.2009 - 04.2011
Grade 12 -
Dover Bay Secondary Highschool
Office Administration Certificate - Office
North Island College
Legal Administrative Program - Legal Studies
Malaspina University
Healthcare Assistant Certificate - Health Care Administration
Thompson Rivers University
Similar Profiles
Shannon FiddlerShannon Fiddler
Healthcare Assistant at Provita Care (Gemstone Care Centre)Healthcare Assistant at Provita Care (Gemstone Care Centre)
Elizabeth BennettElizabeth Bennett
Healthcare Assistant at Gemstone Care CenterHealthcare Assistant at Gemstone Care Center
Avery HoughAvery Hough
Marketing Assistant Intern at Gemstone LLCMarketing Assistant Intern at Gemstone LLC