Jean Guerrier
Ottawa,Canada
Summary
Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer service representative
NTT nespressoCanada
ottawa, Ontario
02.2021 - 01.2023
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Protected customer and company information with strict use of established security procedures
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
Warehouse worker and Delivery Truck Driver
09.2018 - 11.2020
- My job consists of making the routes schedule for the drivers
- Set up the delivery packages
- I am in charge of finding a substitute driver when a driver calls in sick
- I always have to be available for my team.
Customer service representative, Sale associate and administrative assistant
Avis & Budget
ottawa, Ontario
01.2017 - 01.2019
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
- Implemented solutions for service issues and recorded customer interactions in the computer
- Resolved issues based on thorough investigations of concerns.
Education
High School Diploma -
Ecole secondaire publique Louis-Riel
Ottawa, ON, Canada06.2019
Skills
- Efficient with Microsoft Suite
- Trilingual: English, French, Creole
- Great time management, prioritization and multi-tasking abilities
- Capable of working independently and as a part of a team-player
- Capable of completing tasks under limited supervision
- Call Management
- High-energy attitude
- Active Listening
- Follow-up skills
References
References available upon request
Timeline
Customer service representative
NTT nespressoCanada
02.2021 - 01.2023
Warehouse worker and Delivery Truck Driver
09.2018 - 11.2020
Customer service representative, Sale associate and administrative assistant
Avis & Budget
01.2017 - 01.2019
High School Diploma -
Ecole secondaire publique Louis-Riel
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