Jean-felix Trepanier
Trois-Rivières,QC
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
8
8
years of professional experience
Work History
Restaurant Owner
Olympiade Resto-Grill
08.2019 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Construction Project Manager
CDN Construction
06.2015 - 08.2019
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Put together estimates, specifications and other project documents.
- Identified and resolved construction issues promptly to prevent delays.
- Increased customer satisfaction ratings by resolving all issues professionally.
Education
College Degree - Business Management
Cegep De Trois-rivieres
Trois-Rivières, QC05.2019
High School Diploma -
Académie Les Estacades
Trois-Rivières, QC06.2014
Skills
- Problem Resolution
- Client Relations
- Quality Assurance Controls
- Effective Communication
- Complaint Resolution
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Restaurant Owner
Olympiade Resto-Grill
08.2019 - Current
Construction Project Manager
CDN Construction
06.2015 - 08.2019
College Degree - Business Management
Cegep De Trois-rivieres
High School Diploma -
Académie Les Estacades
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