JEAN-CLAUDE DEO
Silver Spring,MD
Summary
A Versatile worker experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Certified Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Trader Joe
01.2019 - 01.2024
- Provided exceptional customer service, assisting customers with inquiries, purchases, and resolving issues
- Assisted in the setup and maintenance of networking equipment
- Problem-solving skills, diagnosing and resolving technical issues
- Operated point-of-sale systems, processed transactions accurately, and balanced cash drawers.
Head Cook
Chop't Salads Commissary
01.2015 - 01.2018
- Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Saute Cook, Certified Trainer
Firebirds
01.2017 - 01.2018
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
Certified Trainer
Hickory Tavern
01.2016 - 01.2017
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Delivered high-quality training across multiple formats including classroom instruction, webinars, and e-learning modules.
- Maintained organization of documents, materials, and equipment.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Head Grill Chef
Chili's
01.2014 - 01.2016
- Increased ticket turnaround time by effectively prioritizing tasks while maintaining a high level of culinary excellence.
- Streamlined prep processes for grill station ingredients, reducing preparation time and enhancing the freshness of dishes served.
- Promoted a culture of teamwork among kitchen staff, resulting in better overall performance and a more positive work environment.
- Demonstrated exceptional multitasking skills, effectively handling multiple orders simultaneously during peak business hours.
Line Cook
Whole Foods
01.2013 - 01.2015
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
IT Support -
Per Scholas
Silver Spring, MD06.2024
TV and Radio - Broadcasting Performance And Digital Media
Montgomery College
Rockville, MD05.2019
Skills
Data Encryptin
Mobile Device Troubleshooting
PC/Laptop Maintenance
Network Printer Troubleshooting
Networking Cable Management
Active Directory Fundamentals
Group Policy Management Fundamentals
80211/PAN/LAN Design, Configuration, and Troubleshooting
Remote Desktop Assistance
VPN, NAT, PAT, and VLAN Configuration
Certification
- CompTIA A+
- Google IT Support Certificate
Languages
English
Native or Bilingual
Timeline
Sales Associate
Trader Joe
01.2019 - 01.2024
Saute Cook, Certified Trainer
Firebirds
01.2017 - 01.2018
Certified Trainer
Hickory Tavern
01.2016 - 01.2017
Head Cook
Chop't Salads Commissary
01.2015 - 01.2018
Head Grill Chef
Chili's
01.2014 - 01.2016
Line Cook
Whole Foods
01.2013 - 01.2015
IT Support -
Per Scholas
TV and Radio - Broadcasting Performance And Digital Media
Montgomery College
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