Jean-Christophe Bourgault
Ottawa
Summary
Detail-focused Complaints Management Officer with experience as a Senior Project Coordinator. Knowledge in research and data analysis. Proven to enhance organizational-effectiveness through interpersonal skills and a strong results-oriented approach.
Overview
7
7
years of professional experience
Work History
Complaints Management Officer
Elections Canada
07.2021 - Current
- Interpreted laws, rulings and regulations from the Canada Elections Act.
- Led training related presentations to internal and external stakeholders.
- Communicated with clients and collected information to research and respond to integrity related complaints.
- Brief management, supervisors and external departments three times per week to review environmental trends and complaints.
- Assisted in preparing a post-mortem report following a federal by-election for management.
- Gathered and organized information for research purposes. Such as but not limited to voting irregularities and integrity related complaint trends.
- Ability to complete tasks and research within a timely manner due to strict deadlines.
Senior Project Coordinator (Acting)
Elections Canada
10.2023 - 07.2024
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Standardized brand identity, verifying communications aligned with agency mandate and public relations priorities.
- Led a team of eight employees in the context of a federal by-election.
- Developed business proposals for management and senior management to improve productivity.
- Coordinated interviews and led onboarding processes for new employees.
- Organized meetings and gathered support materials.
Host, Call Centre Agent and Operational Team Lead
Canadian Museum Of History & Canadian War Museum
10.2017 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed administrative tasks related to documentation, reporting, meeting attendance.
Music Administrator (Intern)
Girl in The Yard
09.2020 - 12.2020
- Experience in grant writing.
- Drafted written correspondences with external clients and stakeholders.
- Took part in planning social media calendars and engaged in other marketing initiatives.
- Organized and developed client portfolios.
- Administrative duties such as data collection and data entry.
Education
Bachelor of Arts - Interdisciplinary Studies (Part Time)
University of Ottawa
Ottawa, ON 04.2025
Post-Graduate Certificate - Music Business
Humber College
Toronto, ON 03.2021
Bachelor of Social Science - Political Science And History
University of Ottawa
Ottawa, ON06.2020
Skills
- Fully Bilingual (French & English)
- Microsoft Word, Excel, PowerPoint, Teams & Access
- Zoom & GoogleMeets
- Rekordbox, FL Studio
- Data analysis
- Adaptability
- Communication Skills
- Team spirit and collaboration
- Professionalism and discretion
Timeline
Senior Project Coordinator (Acting)
Elections Canada
10.2023 - 07.2024
Complaints Management Officer
Elections Canada
07.2021 - Current
Music Administrator (Intern)
Girl in The Yard
09.2020 - 12.2020
Host, Call Centre Agent and Operational Team Lead
Canadian Museum Of History & Canadian War Museum
10.2017 - 02.2024
Bachelor of Arts - Interdisciplinary Studies (Part Time)
University of Ottawa
Post-Graduate Certificate - Music Business
Humber College
Bachelor of Social Science - Political Science And History
University of Ottawa
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