Summary
Overview
Work History
Skills
Certification
Community Service
2025
Timeline
Generic

JEAN BELIVEAU

CUSTOMER SERVICE SUPERVISOR

Summary

Dynamic leader with Strong team management and customer service.

Skilled in conflict resolution.

Excellent in creating efficient, customer-focused environments.

Demonstrated success in enhancing and fostering strong client relationships,

through effective communication and problem-solving.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager on Duty (MOD) / Key Holder

Dollarama
Saskatoon, SK
03.2022 - 06.2024
  • Managed opening and closing of the business
  • Utilized time management skills to ensure all aspects of store operations were efficiently organized
  • Maintained a warm, friendly environment to enhance the customer retail experience

Concierge

Security Management Services
Toronto, ON
06.2013 - 04.2020
  • Developed strong interpersonal skills to engage effectively with the public and property management
  • Trained in conflict resolution techniques to handle challenging situations
  • Demonstrated cultural awareness to understand and meet the diverse needs of clients and residents

Supervisor

Nasco Staffing Solutions
Toronto, ON
01.2012 - 03.2013
  • Trained and supervised a team of brand ambassadors
  • Ensured high-quality customer interactions and service delivery
  • Reported regularly to senior management to monitor performance and address concerns

Supervisor / Courier

Citilogistics
Toronto, ON
09.2000 - 11.2011
  • Led a team, ensuring timely deliveries and customer satisfaction
  • Created and managed staff schedules and shifts
  • Reported to senior management to maintain quality control and operational efficiency

Skills

  • Strong leadership and team management
  • Excellent customer service and communication skills
  • Conflict resolution and problem-solving know how
  • Time management and organizational skills
  • Excellent at building relationships with clients and staff

Certification

Toronto, ON. 2022

First Aid CPR/AED

Community Service

                                                                      

Saskatoon, SK 2024

Leadership/Public Speaking Skills Development.

Developed leadership and problem-solving skills through community involvement.

Built relationships, collaborated and planned events.

2025

References available upon request.

Timeline

Manager on Duty (MOD) / Key Holder

Dollarama
03.2022 - 06.2024

Concierge

Security Management Services
06.2013 - 04.2020

Supervisor

Nasco Staffing Solutions
01.2012 - 03.2013

Supervisor / Courier

Citilogistics
09.2000 - 11.2011

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JEAN BELIVEAU