Jea Ilagan
Richmond,Canada
Summary
Motivated administrative assistant with 6 years of experience offering office support in hospitality, aviation and fmcg industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Inventory Specialist
Greenhouse Foodstuff Trading
Dubai, UAE
05.2017 - 11.2022
- Maintained accurate and up-to-date inventory records.
- Preparation of monthly, quarterly, annual reports and analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Researched new suppliers for cost savings opportunities when needed.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies and accuracy of goods inventories
- Liaised with logistics personnel regarding shipping schedules and order fulfillment.
- Performed root cause analysis of variances between actual vs expected results.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
Sales Coordinator
Greenhouse Foodstuff Trading
Dubai, UAE
05.2016 - 04.2017
- Acts as a primary point of contact between internal and external stakeholders
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Customer Service Agent
Grand Millennium Hotel
Dubai, UAE
05.2014 - 12.2015
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
Customer Service Agent
Jetstar Airways
NAIA, Philippines
03.2012 - 03.2014
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Education
PB in Operations & Supply Chain Management -
Kwantlen Polytechnic University
04.2024
Bachelor of Science in Tourism Management -
PATTS College of Aeronautics
03.2014
Skills
- Administration
- Customer Service
- Inventory Management
- Records Management
- MS Office Suites (Word, Excel, PowerPoint)
- Adobe Creative Suite
- ERP/MRP systems (Oracle, INet, SAP, MS Dynamics)
- Customer Relation System (CRM)
- Warehouse Management System (WMS)
Websites
Accomplishments
- Wydner Coaches - Coaching for Sales & Admin Program
- Sites Power - MS Suites Course
- Millennium Hotels & Resorts - Being Guest Centered Programme
- Employee of the Month Aug 2015, Grand Millennium Hotels, Dubai UAE
Timeline
Inventory Specialist
Greenhouse Foodstuff Trading
05.2017 - 11.2022
Sales Coordinator
Greenhouse Foodstuff Trading
05.2016 - 04.2017
Customer Service Agent
Grand Millennium Hotel
05.2014 - 12.2015
Customer Service Agent
Jetstar Airways
03.2012 - 03.2014
PB in Operations & Supply Chain Management -
Kwantlen Polytechnic University
Bachelor of Science in Tourism Management -
PATTS College of Aeronautics
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