J. DOUGLAS FUSEK
St. Catharines,ON
Summary
Resourceful professional offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
35
35
years of professional experience
Work History
Business Growth Specialist – Team Lead
MSX International (Ford of Canada)
2022.10 - Current
- Team lead in wholesale dealer business for Canada, as well as Quick Lane Tire and Auto Centres
- Continue to oversee 23 locations from across Canada and perform Field Specialist duties
- Develop annual business plans with dealers and management nationally
- Develop advertising/marketing plans in multiple markets nationally
- Developed strong client relationships through consistent communication and attentive service.
- Actively pursue new franchises, develop, and present viable business cases in numerous markets
- Work with national team in developing new vision for brands
- Provide training and action plans to achieve desired goals
- Co-ordinate and/or perform product and procedural training
- Perform regular operational audits
- Development of various tools to assist with reporting and measurement for use nationally
- Develop & initiate proactive business practices
- Train and mentor team of consultants nationally.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Business Development Manager
MSX International (Ford of Canada)
2021.05 - Current
- Manage and direct national brand prospecting
- Actively pursue new franchises, develop, and present viable business cases in numerous markets
- Work with national team in developing new vision for brand
- Development of various tools to assist with reporting and measurement for use nationally
- Develop & initiate proactive business practices
- Train and mentor team of consultants nationally.
Assistant National Operations Manager
MSX International (Ford of Canada)
2016.04 - 2021.06
- Manage and direct national brand prospecting
- Continue to oversee 17 locations from across Canada and perform Field Specialist duties
- Develop annual business plans with dealers and management nationally
- Develop advertising/marketing plans in multiple markets nationally
- Actively pursue new franchises, develop, and present viable business cases in numerous markets
- Work with national team in developing new vision for brand
- Provide training and action plans to achieve desired goals
- Co-ordinate and/or perform product and procedural training
- Perform regular operational audits
- Development of various tools to assist with reporting and measurement for use nationally
- Develop & initiate proactive business practices
- Train and mentor team of consultants nationally.
Ford Quick Lane Field Specialist
MSX International (Ford of Canada)
2011.04 - 2016.04
- Regional Manager for Ford of Canada’s Quick Lane Ontario Stores
- 15 locations from across Ontario
- Develop annual business plans with dealers and management
- Develop advertising/marketing plans in multiple markets
- Actively pursue new franchises, develop and present viable business cases in numerous markets
- Visit Quick Lane Centres to review performance reports and financial composites
- Provide training and action plans to achieve desired goals
- Co-ordinate and/or perform product and procedural training
- Perform regular competitive analysis in multiple markets
- Perform regular operational audits
- Development of various spreadsheets to assist with reporting and measurement
- Sales Trend & Task Analysis
- Develop & initiate proactive business practices
- Train and mentor team of consultants nationally.
Automotive General Manager
Canadian Tire Store #145
2008.09 - 2011.03
- Dept
- Budget Control
- Manpower Management
- Sales Trend & Task Analysis
- Customer Relations
- Customer Follow-up
- Develop & initiate proactive business practices
- Integration of Parts and Service Departments
- Provide direction and mentor retail floor managers.
Education
No Degree - Business Administration
Maine University
Bangor, ME05.1988
GED -
G.E. Perdue HS
Oakville, ON01.1986
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Analytical Thinking
- Data Analysis
- Project Planning
- Process Improvement
- Process Analysis
References
Available upon request
Hobbies and Interests
- Family
- Recreational Private Pilot- 2006
- Head Coach of St. Catharines Seahawks Football, Niagara Generals Football and Niagara Spears Football
- Level II USA Football Coaching Certificate
- Currently studying French as a second language
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Business Growth Specialist – Team Lead
MSX International (Ford of Canada)
2022.10 - Current
Business Development Manager
MSX International (Ford of Canada)
2021.05 - Current
Assistant National Operations Manager
MSX International (Ford of Canada)
2016.04 - 2021.06
Ford Quick Lane Field Specialist
MSX International (Ford of Canada)
2011.04 - 2016.04
Automotive General Manager
Canadian Tire Store #145
2008.09 - 2011.03
No Degree - Business Administration
Maine University
GED -
G.E. Perdue HS
Similar Profiles
Tyler WalkerTyler Walker
Senior Agent Ford GuestXP (Guest Experience Platform) at Ford Motor Company - MSX InternationalSenior Agent Ford GuestXP (Guest Experience Platform) at Ford Motor Company - MSX International
Raissa TshiswakaRaissa Tshiswaka
Help Desk Support Specialist at Ford of CanadaHelp Desk Support Specialist at Ford of Canada
Brenda GlazierBrenda Glazier
Incentive Claims Analyst at Ford Of CanadaIncentive Claims Analyst at Ford Of Canada