Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Dholiver A. Urma

Calgary

Summary

Experienced in maintenance field, bringing valuable hands-on experience to ensure optimal building operation and network installation. Skilled in fiber optics, network configuration, and customer support.

Knowledgeable with troubleshooting and repairing electronic systems. Reliable Electronics Technician proficient in product fabrication, soldering and installation of electrical equipment.

Overview

5
5
years of professional experience

Work History

Building Maintenance Technician

Cowboys Casino
02.2025 - Current
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Handled basic plumbing repairs as well as woodworking.
  • Improved building safety by conducting regular inspections and addressing potential hazards.
  • Ensured tenant satisfaction with prompt response to minimize disruptions to tenants' daily routines.
  • Performed seasonal tasks such as snow removal or landscaping duties, keeping the property looking its best yearround.

CX SERVICE DELIVERY ASSOCIATE 1 (CXSDA)

PHILIPPINE LONG DISTANCE TELEPHONE (PLDT)
10.2020 - 08.2024
  • Interacts and attends to customers for the fulfillment of the requested information, procedures, and other related requests
  • Handles installation and repair of internet for PLDT clients
  • Supervise and validates in the inspection and audit activities on outside installation done by third party business partners
  • Provides customer technical support in technologies such as configuration of mesh, routers, and switch
  • Ensured compliance with company policies and procedures while delivering high-quality customer service experiences.

JUNIOR BROADBAND SPECIALIST

ASTICOM TECHNOLOGY INC.
11.2019 - 09.2020
  • Responsible for the installation and maintenance of telecommunication systems, including telephone services and broadband internet for Globe clients
  • Demonstrating and explaining the use of equipment to consumers
  • Identifies if used facility is not followed/updated in the system (NAP audit)
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

Bachelor of Science - Electronic Engineering

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Calgary
04-2026

Bachelor of Science - Electronics & Communication Engineering

DON BOSCO TECHNICAL COLLEGE
Metro Manila, Philippines
04-2019

High School Diploma -

LA SALLE COLLEGE ANTIPOLO
Antipolo City, Philippines
03-2014

Skills

  • Fiber optic and copper splicing
  • Troubleshooting copper and fiber line
  • Wiring installation and maintenance
  • Configuring routers and Wi-Fi extenders/mesh
  • Circuit design and troubleshooting
  • Customer service/support
  • Equipment installation and Hardware maintenance
  • Soldering circuit components
  • Knowledgeable in basic PLC (Programmable Logic Controller)
  • Knowledgeable in basic CISCO simulators (Packet tracer)
  • Electrical and basic plumbing repairs
  • Carpentry
  • Snow removal
  • Hand and power tool proficiency
  • Teamwork and collaboration
  • Documenting activities

Languages

English
Professional Working
Tagalog
Native or Bilingual

Timeline

Building Maintenance Technician

Cowboys Casino
02.2025 - Current

CX SERVICE DELIVERY ASSOCIATE 1 (CXSDA)

PHILIPPINE LONG DISTANCE TELEPHONE (PLDT)
10.2020 - 08.2024

JUNIOR BROADBAND SPECIALIST

ASTICOM TECHNOLOGY INC.
11.2019 - 09.2020

Bachelor of Science - Electronic Engineering

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY

Bachelor of Science - Electronics & Communication Engineering

DON BOSCO TECHNICAL COLLEGE

High School Diploma -

LA SALLE COLLEGE ANTIPOLO

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John Dholiver A. Urma