Jacqui Stell
Orangeville,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events.
Expertise in event planning, budgeting and management. Keeps up with latest trends and techniques in event planning industry and maintains proficiency with industry software and tools.
Overview
9
9
years of professional experience
Work History
Office Manager
Bier Markt
Toronto, ON
05.2016 - 10.2017
- Increased office organization by developing filing system and customer database protocols.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Wrote professional business correspondence to maintain strong line of communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Monitored office inventory to maintain adequate supply levels and order products.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Greeted visitors promptly and directed to correct locations.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Maintained annual and monthly budgets.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
- Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
- Prepared and maintained support documentation.
- Responded to employee inquiries regarding payroll and timekeeping.
- Managed payroll and time and attendance systems.
- Prepared purchase orders and expense reports.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Monitored vacation accrual.
- Onboarded new employees in time reporting and payroll systems.
Baretender /Supervisor
Bier Markt
Toronto , ON
05.2014 - 10.2017
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Monitored patrons to keep alcohol consumption at designated levels.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Monitored cash intake to eliminate discrepancies.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Cosmetician
Bravado Beauty
Toronto, ON
09.2018 - Current
- Demonstrated artistic techniques and product expertise to educate customers on makeup and skincare products.
- Suggested personalized skincare routines for clients, including masks and moisturizers, keeping skin type and skin concerns in mind.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Applied makeup to achieve desired day-to-day and special event looks.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Answering phones, scheduling appointments and processing payments.
- Provided makeup services to 6-15 clients weekly.
- Taught makeup application to 5-10 students per month.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Applied makeup to clientele to cover imperfections and create new looks.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Ordered makeup materials and equipment from suppliers when inventory was running low.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Executive Assistant
Kenneth Ryan
Toronto - Miami, Ontario - Florida
12.2019 - 01.2021
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bartender
Nōmads
Toronto, ON
04.2018 - 01.2019
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Stocked bar with beer, wine, liquor and related supplies.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Event Coordinator
Bier Markt
Mississauga -Toronto, ON
06.2016 - 09.2018
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Developed post-event reports to determine effectiveness of each event.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Coordinated florists, photographers, and musicians for events.
- Consulted with customers to determine objectives and requirements for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Designed and implemented efforts to publicize events and promote sponsorships.
Education
Diploma Cosmetology -
CMU
Toronto On07.2018
High School Diploma -
Mayfield SS
Caledon09.2008
Diploma Digital Arts -
CMU
Toronto On07.2018
Skills
- Proficient in MS office & quickbooks
- Account management
- Customer service
- Relationship building
- Organization
- Presentations and demonstrations
- Beauty transformations
- Customer consulting
- Brand building and awareness
- Data management
- Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Kenneth Ryan
12.2019 - 01.2021
Cosmetician
Bravado Beauty
09.2018 - Current
Bartender
Nōmads
04.2018 - 01.2019
Event Coordinator
Bier Markt
06.2016 - 09.2018
Office Manager
Bier Markt
05.2016 - 10.2017
Baretender /Supervisor
Bier Markt
05.2014 - 10.2017
Diploma Cosmetology -
CMU
High School Diploma -
Mayfield SS
Diploma Digital Arts -
CMU
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