JD Saunders
Airdrie,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Ricki's
Calgary, AB
10.2023 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintaining a clean, safe, and organized store environment to enhance the customer experience.
- Developing strong working relationships with staff, fostering a positive work environment.
- Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Administrative Assistant
Akrivis Machine Inc.
Edmonton, AB
11.2021 - 10.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
Parts Department Supervisor
Milron Fabrication
Edmonton, AB
02.2020 - 10.2021
- Promoted excellent customer service by providing knowledgeable assistance and prompt resolution of issues.
- Maintained a clean and well-organized workspace, promoting efficiency and safety among staff members.
- Coordinated with other departments to share best practices and streamline processes across the organization.
- Enhanced inventory management by implementing efficient organization and tracking systems.
Assistant Manager
The Disney Store
Rocky View, AB
10.2017 - 02.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Crew Chief
WestJet Airlines
Calgary, AB
02.2013 - 02.2018
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
Education
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06.2003
Skills
- Data Entry
- Meticulous attention to detail
- Multitasking and Prioritizing
- Office Administration
- Computer Skills
- Team motivation
- Staff Training and Development
- Task Delegation
- Teamwork and Collaboration
- Inventory and Stocking
- Goal Setting
Timeline
Assistant Manager
Ricki's
10.2023 - Current
Administrative Assistant
Akrivis Machine Inc.
11.2021 - 10.2023
Parts Department Supervisor
Milron Fabrication
02.2020 - 10.2021
Assistant Manager
The Disney Store
10.2017 - 02.2020
Crew Chief
WestJet Airlines
02.2013 - 02.2018
High School Diploma -
Lord Beaverbrook High School