J.D. Gwalchmai
London,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
WFS Ltd.
06.2015 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Inside Sales Representative
WFS Ltd.
01.2013 - 06.2015
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Criminology
University of Western Ontario
London, ON04.2014
Bachelor of Arts - Sociology
University of Western Ontario
London, ON04.2014
Skills
- Converting leads
- Team Training
- Territory Management
- Sales Analysis
- Account Management
- Customer training
- Revenue Generation
- Project Management
- Client Relationship Management
- Contract Negotiation
- Teamwork and Collaboration
Languages
English
Certification
- CPSP - Certified Professional Sales Person
Accomplishments
Presidents Club: Annual Achievers Winner 2023
Hobbies/ Interests
Enjoys golfing in spare time during the spring, summer and fall months.
Avid sports fan
Timeline
Account Manager
WFS Ltd.
06.2015 - Current
Inside Sales Representative
WFS Ltd.
01.2013 - 06.2015
Bachelor of Arts - Criminology
University of Western Ontario
Bachelor of Arts - Sociology
University of Western Ontario
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