Joel Collicott
Customer Service & Technical Specialist
Fredericton,NB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Skillsoft
11.2012 - 02.2022
- Investigated and resolved customer inquiries and technical issues quickly via phone, live chat and email.
- Handled over 50 customer contacts per day
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer information databases
- Built rapport and developed relationships with customers & clients
- Escalated technical issues to higher level support or other internal teams as necessary.
Customer Service Cashier
Sobeys
01.2008 - 01.2011
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Assisted customers with locating pro
- Developed and managed relationships with customers to increase customer loyalty.
- Effectively bagged customer purchases
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Information Technology
Eastern College (Formerly CompuCollege)
Fredericton, NB03.2005
Skills
- Strong Customer Service/Support
- Database Management
- Customer Satisfaction
- Active Listening
- Retail Customer Service
- Attention to detail
- Problem Solving
- Technical Support
- POS Systems Expertise
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Skillsoft
11.2012 - 02.2022
Customer Service Cashier
Sobeys
01.2008 - 01.2011
No Degree - Information Technology
Eastern College (Formerly CompuCollege)
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