Lisette Rocha
King City
Summary
Dynamic administrative professional with extensive experience at the City of Greenfield, excelling in customer service and data management. Proficient in Microsoft Excel and bilingual communication, I effectively resolved resident inquiries and streamlined departmental projects, ensuring accuracy and efficiency in all operations. Committed to enhancing organizational effectiveness and client satisfaction.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
City of Greenfield
Greenfield
05.2024 - Current
- Supported the planning, organization, and execution of professional-level tasks within the Public Works Department.
- Responded to resident inquiries and complaints, providing timely updates as new information became available.
- Developed and maintained Excel spreadsheets to track and manage various departmental projects.
- Assisted in coordinating special events, including arranging catering, booking venues, and managing promotional materials.
Customer Service Assistant
City of Greenfield
Greenfield
05.2022 - 05.2024
- Greeted citizens and customers upon arrival at City Hall, providing a welcoming and professional first point of contact.
- Accepted utility payments by phone, mail, and in person; handled citizen complaints and provided timely updates as needed.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
Front Desk Receptionist
Dr Sylvia K Lee
Greenfield
01.2014 - 05.2022
- Delivered exceptional customer service at front counter, assisting visitors with inquiries efficiently.
- Collected payments in person and via phone, ensuring accurate transaction handling.
- Managed incoming mail by opening, sorting, and distributing; prepared outgoing mail daily.
- Executed data entry into computer systems to maintain accurate customer records.
Medical Assistant
Alisal Health Center
Salinas
02.2012 - 03.2012
- Executed front office operations, managing patient appointments and scheduling efficiently.
- Scanned, faxed, copied, and retrieved patient records to enhance clinic workflows.
- Assisted clinical staff by taking patient vitals and preparing patients for examinations.
- Conducted routine diagnostic tests, including hemoglobin and urinalysis.
- Administered immunizations in compliance with medical guidelines and patient care protocols.
Office Assistant
Holy Trinity Church
Greenfield
10.2004 - 02.2005
- Coordinated weekly bulletin preparation and computer tasks for timely distribution.
- Assisted visitors with inquiries and managed phone calls to enhance engagement.
- Organized and filed documents to ensure efficient record-keeping.
- Maintained hygiene standards by cleaning and sanitizing church facilities.
Education
Medical Assistant Certificate -
Center for Employment Training
Soledad, CA04.2012
Diploma -
Greenfield High School
Greenfield, CA06.2008
Skills
- Microsoft Word and Excel
- Data entry and records management
- Bookkeeping and filing
- Medical terminology proficiency
- Bilingual communication (English/Spanish)
- Customer service and support
- Telephone etiquette
- 10-key data entry
- Facsimile operation
References
Available Upon Request
Administrative Skills
- Microsoft Word
- Excel
- Records Keeping
- Data Entry
- Bookkeeping
- Medical Terminology/Abbreviations
- Filing Principals
- Bilingual/English/Spanish
- Customer Service
- Telephone Techniques
- 10 Key by Touch
- Facsimile
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Administrative Assistant
City of Greenfield
05.2024 - Current
Customer Service Assistant
City of Greenfield
05.2022 - 05.2024
Front Desk Receptionist
Dr Sylvia K Lee
01.2014 - 05.2022
Medical Assistant
Alisal Health Center
02.2012 - 03.2012
Office Assistant
Holy Trinity Church
10.2004 - 02.2005
Medical Assistant Certificate -
Center for Employment Training
Diploma -
Greenfield High School
Similar Profiles
Nicole DuCharmeNicole DuCharme
Public Health Inspector at City of GreenfieldPublic Health Inspector at City of Greenfield
Ian HodgdonIan Hodgdon
Assistant Engineer at City of GreenfieldAssistant Engineer at City of Greenfield
Ian HodgdonIan Hodgdon
Engineering Technician at City of GreenfieldEngineering Technician at City of Greenfield
Mario E. Gonzalez CallesMario E. Gonzalez Calles
Team Member at Shake ShackTeam Member at Shake Shack
Rogelio ContrerasRogelio Contreras
Heavy Equipment Mechanic at Pd SystemsHeavy Equipment Mechanic at Pd Systems