Josie Hanson
Summary
Thank you for taking the time to review my resume and consider me for the Medical Assistant position. I am committed to excelling in the medical field, eager to learn, highly coachable, and possess excellent communication skills. With my background in customer service, attention to detail, and strong organizational abilities, I am confident that I would be a great fit for the practice's culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Roseville Dermatology
Roseville, CA
06.2025 - Current
- Reduced patient wait times by coordinating intake and rooming processes, producing measurable efficiency gains.
- Administered injections and wound care while maintaining strict infection-control standards.
- Implemented a standardized supply staging routine for procedure rooms, ensuring readiness and producing noticeable reductions in setup time.
- Room and prepare 30–40 patients daily for dermatologic examinations and procedures.
- Assist dermatologist with skin biopsies, excisions, cryotherapy, and cosmetic procedures.
- Prepare surgical trays and maintain a sterile field during minor procedures.
- Perform suture removal, wound care, and dressing changes.
- Document patient history, medications, and treatment plans in EMR systems.
- Capture clinical photographs for patient records and treatment tracking.
- Educate patients on post-procedure care, medications, and follow-up instructions.
Server
Yard House
Roseville, CA
03.2023 - Current
- Server/Hostess/hostess trainer, responsible for answering calls and greeting guests with a welcoming attitude.
- Administrative Duties: Multitasking in a fast-paced environment, Managing reservations and waitlists and Management of POS.
- Customer Service Duties: Endurance and managing long shifts, Accurately documenting orders, managing customer relations, Product recommendations and accommodations to client/customer, Attention to detail and needs of the client/customer and Developed strong communication, listening, patience, urgency skills and empathy.
Barista
Starbucks
Roseville, CA
03.2023 - 05.2024
- Barista- responsible for providing friendly and efficient customer service by greeting customers and creating a welcoming atmosphere.
- Administrative Duties: Managed POS systems, multiple order entries, and maintained cleanliness, organization, and stocking of the coffee bar and surrounding areas throughout shifts.
- Customer Service Duties: Effectively multitasked in a fast-paced environment, managing multiple orders while maintaining high standards of quality and customer satisfaction. Ensured proper maintenance and cleaning of equipment, including coffee machines. Provided customers with detailed information on menu items, ingredients, and dietary restrictions such as vegan or gluten-free options.
Customer Service/Food Service
Beach Hut Deli
Lincoln, CA
08.2018 - 04.2021
- Responsible for providing excellent customer service, creating a welcoming environment, and ensuring customer satisfaction.
- Administrative Duties: I assisted customers by taking their orders accurately, managing the POS system, opening and closing responsibilities, new hire trainer and certified Food Handler Certificate and followed safety regulations.
- Customer Service Duties: Making recommendations based on client/customer needs, including dietary preferences or restrictions. Food preparation and testing on menu items, quality control measures.
Education
Certified Medical Assistant -
Cal Regional/ Roseville Adult School
Roseville, CA04-2025
Psychology -
Western Governors University
Salt Lake City, UT10-2024
Skills
- Emotional Intelligence
- Listening and acknowledging
- Empathetic
- Vital signs measurement
- Phlebotomy and specimen collection
- Medical history recording
- Clinical documentation
- Examination preparation
- EKG administration
- Medical office procedures
- HIPAA compliance
- Insurance verification and billing
- CPR and First Aid certified
- Patient care
- Communication
- Fostering of an inclusive environment DE&I
- Word Programs, Teams, Microsoft, Excel, PPT
- Organizational skills and attention to detail
Accomplishments
- Exceptional service, I consistently delivered exceptional service, achieving 80% or higher on Ziosk scores. This success reflects my ability to effectively use the Ziosks to streamline the ordering process, sending orders to the kitchen more quickly, while also receiving positive feedback from guests I served.
- Completed a sports medicine class, In high school, I took a Sports Medicine class and finished top of my class. This course provided me with valuable knowledge and familiarity with certain skills and tasks that have been beneficial in my Medical Assisting studies.
Certification
- CPR Certified, CPR certified with the ability to handle emergencies and ensure guests/patients safety. I am confident about providing excellent service and maintaining a safe environment.
- AMCA CMAC, To earn this certification, I completed a accredited training program followed by passing a comprehensive exam.
- Food Handling Certification, This certification is required for employees working in foodservice, including restaurants, cafés, and catering services, to ensure compliance with local health regulations and promote food safety.
Timeline
Certified Medical Assistant
Roseville Dermatology
06.2025 - Current
Server
Yard House
03.2023 - Current
Barista
Starbucks
03.2023 - 05.2024
Customer Service/Food Service
Beach Hut Deli
08.2018 - 04.2021
Certified Medical Assistant -
Cal Regional/ Roseville Adult School
Psychology -
Western Governors University