JC Guzman
San Lorenzo
Summary
Dynamic and customer-focused IT Support Technician with 10+ years of experience supporting enterprise and educational technology environments. Expert in hardware/software deployment, troubleshooting, A/V support, and IT asset management. Recognized for adaptability, collaborative spirit, and delivering impactful solutions that enhance user experience and system reliability.
Overview
12
12
years of professional experience
Work History
Computer Lab Technician
Hayward Unified School District
04.2021 - 06.2025
- Delivered Tier 1/2 IT support for 3,000+ students and 75 staff.
- Managed imaging, setup, and maintenance of PCs, printers, and projectors.
- Led inventory management and equipment placement strategies to optimize lab operations.
- Diagnosed and resolved software, hardware, and peripheral issues to minimize downtime.
- Facilitated A/V setup for events and classrooms, boosting technical readiness.
Deployment Technician I
Safeway
06.2021 - 01.2023
- Installed and configured standard hardware across enterprise locations.
- Maintained IT asset logs, performed system recoveries, and collaborated on incident resolution. Server installations/decommissioning.
- Provided remote and onsite troubleshooting and aligned with SLAs for service quality.
Enterprise Account Manager
Comcast Business
01.2020 - 04.2021
- Delivered client-focused communication and IT solutions for SMB accounts.
- Provided first-line IT support, managed service tickets, and conducted product demos.
- Identified upsell opportunities and strengthened client engagement.
Sales Representative / Kitchen Hood Technician
TLC Cleaning
10.2017 - 01.2021
- Conducted B2B sales, managed service contracts, and built commercial client base.
- Assisted in technical cleaning and ensured service compliance and scheduling.
Route Sales Driver
Fieldwork Brewing
06.2018 - 04.2019
- Delivered product orders, maintained client satisfaction, and optimized delivery logistics.
Xfinity Sales Professional
Comcast Cable
07.2013 - 01.2017
- Promoted Comcast products through door-to-door sales; performed installations and technical support.
- Developed local relationships and delivered solutions that met customer needs.
IT Manager
Acme Anything Inc / Found on Piedmont
09.2013 - 09.2015
- Oversaw IT operations, user account provisioning, and hardware deployment.
- Managed vendor relations and ensured reliable day-to-day tech operations.
Education
CompTIA A+ Coursework -
Stride Center
Oakland, CALiberal Arts Coursework - undefined
Chabot College
Hayward, CAHigh School Diploma - undefined
Arroyo High School
San Lorenzo, CASkills
- Technical Support
- Hardware & Software Installation
- A/V Systems
- Windows OS
- Networking (LAN/WAN, VPN)
- Asset Management
- Helpdesk & Ticketing Systems
- Customer Training
- Remote Desktop
- Team Collaboration
Timeline
Deployment Technician I
Safeway
06.2021 - 01.2023
Computer Lab Technician
Hayward Unified School District
04.2021 - 06.2025
Enterprise Account Manager
Comcast Business
01.2020 - 04.2021
Route Sales Driver
Fieldwork Brewing
06.2018 - 04.2019
Sales Representative / Kitchen Hood Technician
TLC Cleaning
10.2017 - 01.2021
IT Manager
Acme Anything Inc / Found on Piedmont
09.2013 - 09.2015
Xfinity Sales Professional
Comcast Cable
07.2013 - 01.2017
Liberal Arts Coursework - undefined
Chabot College
High School Diploma - undefined
Arroyo High School
CompTIA A+ Coursework -
Stride Center
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