Jasmine Castillo
Cypress
Summary
Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Attentive, upbeat and energetic Babysitter with background caring for multiple children simultaneously with Child and Infant CPR/First Aid knowledge. Positive role model focused on supporting development and teaching new skills. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Clean Wave Express Car Wash
12.2020 - Current
- Educate customers about billing, payment processing and support policies and procedures. Operate POS system to itemize and complete average of 500 customer purchases. Data and scheduling entry Monthly reports, handling cash flow, and bank deposits
- Maintained equipment and recorded data of maintenance.
Cashier
BB Mongolian BBQ
11.2018 - 04.2019
- Operated POS system for cash, check and credit card transact. Served and managed multiple tables simultaneously.
Record Keeper
Chivon Ent.
05.2016 - 09.2018
- Customer Service, data entry, answering phones, faxing account payable and receivable, monthly reports, invoicing, handling cash flow, and bank deposits
Education
Bachelor of Arts - Kinesiology
Cypress College
Cypress, CAHigh School Diploma -
Cypress High School
Cypress, CA05.2019
Skills
- Order and Refund Processing
- Customer Retention Strategies
- Issue and Complaint Resolution
- De-escalation Techniques
- Membership Inquiries and Renewals
- Sales Quota Achievement
- Upbeat and Positive Personality
- Relationship Building
- Praise and Encouragement
- First Aid
- Meal Preparation
- Housekeeping and Cleaning
- Attentive to People
- First Aid Certification
- CPR Certification
- Cash handling
- POS system operations
- Proficient in Microsoft Word and Excel
- Schedule coordination
- Staff management
Certification
- First Aid/CPR/AED Certified
Timeline
Customer Service Manager
Clean Wave Express Car Wash
12.2020 - Current
Cashier
BB Mongolian BBQ
11.2018 - 04.2019
Record Keeper
Chivon Ent.
05.2016 - 09.2018
High School Diploma -
Cypress High School
Bachelor of Arts - Kinesiology
Cypress College
Similar Profiles
JOE HERNANDEZJOE HERNANDEZ
Customer Service CCA at Blue Wave Car WashCustomer Service CCA at Blue Wave Car Wash
Taran RamdeenTaran Ramdeen
Carwash Attendant at The Wave Car WashCarwash Attendant at The Wave Car Wash
Tyler CollinsTyler Collins
Site Manager at Rainforest Car Wash/Whistle Express Car WashSite Manager at Rainforest Car Wash/Whistle Express Car Wash