JAZZMINE FREITAS
Niagara Falls,ON
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bartender
The Keg
07.2021 - 08.2023
- Responsible for concurrently serving guests at the bar while ensuring all requested drink orders for restaurant are quickly and accurately made according to standards
- Inventory bar stock and make, or request supplies as required to meet the needs of the restaurant as a shift progresses
- Execute 5 steps of service and assist guests in pairings and suggestions
- Engage with guests to make certain they have an outstanding experience
- Maintain high quality of cleanliness adherent to standards set forth by Health Canada
- Clean and disinfect guest seating thoroughly in accordance with current COVID protocols.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartending Supervisor
Jack Astor's
05.2018 - 08.2019
- Communicated product knowledge to facilitate guest decision making
- Ensures the needs of the guest is a top priority; Works quick and efficiently as a team member during high and low volume periods of business
- Handles procedures carefully and attentively to ensure proper execution
- Mastered the 5 steps of serving and upselling
- Bartending, and food preparation
- Train new and existing bartenders on proper methods for pouring and mixing drinks
- Train staff on techniques for upselling and suggestive selling
- Demonstrated leadership as a trainer to all new employees
Bartending Supervisor
Fox and the Fiddle
05.2016 - 02.2018
- Extensive knowledge of drink recipes, wines, and liquors
- Strong understanding of safety and sanitation procedures and guidelines
- Understanding of alcohol service laws for bartenders
- Monitor bar staff to ensure all guidelines are followed
- Maintain and update all bar opening and closing checklists
- Good ability to delegate tasks and schedule bar staff
- Supervised other bartenders and cocktail servers on assigned shifts
- Ensured all closing duties were performed
- Monitored pours and initiated cost-savings measures
- Created nightly checklists for staff
- Ensured bartenders adhered to regulations and laws.
General Manager
Hey Lucy
06.2014 - 04.2016
- Help in any area of the restaurant when circumstances dictate
- Coordinate operation of the restaurant
- Manage staff and providing them with constructive feedback
- Respond to guest concerns
- Ensuring that all employees adhere to the company's uniform standards
- Recruiting, training and motivating staff
- Organizing and supervising the shifts of staff
- Maintaining high standards of quality control, hygiene, and health and safety in accordance with Ministry of Health requirements
- Inventory stock levels and order supplies as required to support operation
- Preparing cash drawers and providing petty cash as required.
Education
GED -
School of Continuing Education
03.2024
Skills
- Customer Service
- Inventory Management
- Time Management Abilities
- Team Work
- Empathy
- Flexibility
- Attention to Detail
- Professionalism
- Patience
References
Available Upon Request
Languages
English
Full Professional
Timeline
Bartender
The Keg
07.2021 - 08.2023
Bartending Supervisor
Jack Astor's
05.2018 - 08.2019
Bartending Supervisor
Fox and the Fiddle
05.2016 - 02.2018
General Manager
Hey Lucy
06.2014 - 04.2016
GED -
School of Continuing Education
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